System Admin/EngineerSILVER-RIDGE IT Field Support/Remote (part-time) 11/28/2014 – presentSetting up full scale LAN/WAN infrastructure: Server 2008//2012, Firewall (Meraki (Cisco) Fortinet, HP/DELL, and Safeguard).Switches/Routers (Cisco/HP/DELL), Access Point, Aruba, IP cameras, cabling (install), POE Injector, data, cabling, DMARC extensions, cutovers, cross connections, , Avaya (VoIP ) Polycom, Aruba, .and Mobile devices (Android /Blackberry iPad).Perform non-routine installation and/or maintenance assignments to include tests, repairs, and troubleshoots of A/V equipment.Adds/remove on panel, VoIP, ports, cables, and connection issues.  Install and troubleshoot OS: XP, Wind7, Wind8, Wind10, and MAC.Deploy/migrate, DNS, Office365, Azure, Gmail, Google Calendar, Google Drive, Google talk/Hangouts, google blogger services & reports, etc….Setting and managed users’ profile in AD, work with GPO- Group Policy.Responsible for setting audio visual and video conference support.Work with anti-virus malware: CA, Symantec, Norton, MacAfee, AVG, Essential, Malwarebytes, Mozilla, and Kaspersky,Performed data backups and disaster recovery operations, and Imaged/wipes using Ghost, SCCM, Bare metal installs, and refreshes on Lenovo, Dell/HP machines.Break-Fix, tune-ups, and diagnose for: desktops, laptops, printers, and peripherals.

US Census- Call Center-Dogwood Management Partner/IBM- Tamarac Fl. (contract) 11/06/1920- present • Manage, maintain, and troubleshoot Desktop issues on Window’s OS environment, applications support (Jabber/ Cendesk) virtual, Tracker, network connections, phone (Platonic- Cisco) device, etc.… • Document and reports daily incidents and collaborated with NOC and Technology team for resolution. • Support about 600 Agents/Leads/ Supervisors/ Lower-higher Management, Developers, and NOC for technical issues resolution. • Attend site Operations staff meetings to communicate observations and updates on technical issues effecting Operations • Work with Tier 3 support diagnose issues, assist in gather information (logs, screen prints, etc.) and support ticket creation, • Decommission, rack and stock Desktop, peripherals, cables etc...

Information Technology Analysis (Network-Desktop Support) US Census- Call Center-Dogwood Management Partner/IBM- Tamarac Fl. (contract) 12/06/2019- 10-31-2020.Managed, maintained, and troubleshoot Desktop issues on Cloud Server and Window’s OS environment.Supported, Jabber/ Cendesk) Apps.) virtual remote, Tracker, managed, and troubleshoot SNOW (ticketing System) on network connections, phones system (Platonic- Cisco) peripherals etc.… Contributed to the knowledge base Share Point, troubleshooting steps process for networking connectives issues and applications support.Documented daily incidents report and collaborated with NOC/Technology team for resolution on daily operations.Assisted over 600 Agents/Leads/ Supervisors/ Lower-higher Management, Developers, and NOCs team on technical issues for better resolution. Attend daily site Operations staff meetings and delivered my observations and updates on technical issues effecting the Operations workflow. Decommissioned rack and stock Desktops, peripherals, cables etc...

System Admin/EngineerSILVER-RIDGE IT Field Support/Remote (part-time) 11/28/2014 – 12/3/2019 • Setting up full scale LAN/WAN infrastructure: Server 2008//2012, Firewall (Meraki (Cisco) Fortinet, HP/DELL, and Safeguard). • Switches/Routers (Cisco/HP/DELL), Access Point, Aruba, IP cameras, cabling (install), POE Injector, data, cabling, DMARC extensions, cutovers, cross connections, , Avaya (VoIP ) Polycom ,Aruba, .and Mobile devices (Android /Blackberry iPad). • Adds/remove on panel, VoIP, ports, cables, and connection issues.  Install and troubleshoot OS: XP, Wind7, Wind8, Wind10, and MAC. • Deploy/migrate, DNS, Office365, Azure, Gmail, Google Calendar, Google Drive, Google talk/Hangouts, google blogger services & reports, etc…. • Setting and managed users’ profile in AD, work with GPO- Group Policy. • Responsible for setting audio visual and video conference support. • Work with anti-virus malware: CA, Symantec, Norton, MacAfee, AVG, Essential, Malwarebytes, Mozilla, and Kaspersky, • Performed data backups and disaster recovery operations, and Imaged/wipes using Ghost, SCCM, Bare metal installs, and refreshes on Lenovo, Dell/HP machines.

NOC, Network Operation Control (contract expired. (contract expired)TRANS-UNION Boca Raton, Fl. 03/06/2014- 11/28/2014 • Monitored Nagios VMware application inside/outside the Sandbox. (SAN) and configured/swiped RAID disk. • Worked with Cisco & Juniper switches/routes on a mix environment using Server 2008/2012. • LAN/WAN and wireless/hardwire environment. • Configured and troubleshoot desktops, laptops, printers, peripherals, iPhone apps. And Access Point (Wi-Fi), • Imaged/wipes using Ghost, SCCM, and Bare metal installs, and refreshes on Lenovo, Dell/HP machines. • Worked with TCP/IP, DNS protocols (Domain), AD (Active Directory) for network connections issues, and user’s profile. • Managed and troubleshoot Outlook and TLO (ticketing system), Maximo for documenting, troubleshooting, and escalation protocols. • Collaborated with IT team in disaster outrage.

Network/Desktop Support, Level 2 support over 3000 end users. (contract expired)IBM, CEMEX WPB FL. 03/2012 – 11/2013 • Supported over 3000 end users, including India, Menorah (Mexico), and Canada on site, remote, and field support. • Configured and troubleshoot desktops/laptops, printers, peripherals, VPN connections, break fixes. And PC Tune-ups and iPhone apps. • Monitored sites on LAN/WAN, wireless/hardwire, switches routers connectivity using SolarWinds. • Installed and configured, OS- Operating Systems, Wind7, Vista, XP, and Wind8. • Worked with Ticketing System, Remedy to create and open new existing incidents. • Imaged/wipes using Ghost, USB, Easy Transfer, Cross Over Cables, and proprietary software. • Installed/uninstalled programs: MS Suite, Citrix, Java, Lotus Notes, and Outlook, via remote and direct installs. • Managed, install, and troubleshoot, Anti-virus software: MacAfee, Symantec, Norton and performed data backups and disaster recovery. • Responsible for adds/ moves, delete, and permissions using Server 2008 in Active Directory as well as wireless configuration on Laptops and Smart Card.

Network/ Desktop Support (Lead Tech) KFORCE (subcontractor in South Fl.) Client include. 04//2009 – /2012Precision, Chase, Fist Data, Bash Restaurant, Dunking Donuts, JP Morgan, NetTech, JMCP Bank (Chase) Macy’s, TD Bank, Workforce One, Franklin Templeton, Bank of America, TDBank, Seaview Rehab, Hello America, Cross County Healthcare, American Express, Smith & Berny’s, Motorola, IKO, Xerox, Jenny Craig, Wachovia, WWW. Tax, WAMU, and Siemens. • Acted as the Lead Technician for many of the financial institutions. • Deployments (rollouts), OS’s Windows 7, Vista, XP, Windows 2000, and Wind 8. • Migrated, DNS using tools: Office 365, DWS, USMT, SCCM, Manual, cross over cable/USB, Easy Transfer, Bare metal, and third-party software. • Imaged/wipes Dell/HP machines on numerous sites. • Perform data backups and disaster recovery operations, and break-fixes. • Installed/uninstalled programs (Google Apps) pc, printers, peripherals, and iPhone apps. • Managed and troubleshot setups for audio visual and video conference. • Wireless configuration Laptops, VPN and troubleshoot Smart Card. • Troubleshoot, managed, and configured Routers/Switches, and Firewall (Safeguard).  • Worked with Server 2008, and 2003.

Junior AdministratorSUNSENTINEL – Deerfield 02/2007 – 01/2009 • Supported over 1500 users and 7 sites in Metropolitan area, Florida in a LAN/WAN environment. • Wiped using ghost, and chrome: PC’s Tune-up, brake-fixes, hardware, peripherals, updates, patches, and applied hot fixes. • Analyzed computers related issues, and removals of virus/malware/spyware. • Adds/removed on Active Directory and troubleshoot users’ profile on laptops/desktops, and Thin Client. • Performed data backups and disaster recovery operations. • Handled ticketing system via SMS and troubleshoot over 250 applications on Red Hat/ran report. • Executed remote access and (VPN) to end users to troubleshoot applications hardware, connectives issues. • Installed Network Interface Cards NIC’s, PCI Cards, and troubleshoot IP (dynamic/ static), WINS, DNS configurations, and LAN/WAN connectivity. • Managed and handled Servers 2003, 2005, Operating Systems Wind2000, Wind NT 4.0, and XP. • Managed and setup users’ profile in Active Directory and reinforced GPO (group policies).