•Demonstrated ability to produce a wide variety of graphic products including newsletters, letter heads as well as different training materials•Created documents on various software systems; utilized scanner•Suggested alternative presentations of ideas and visual concepts, to the optimum satisfaction of customers•Created logo and advertising layouts for a various businesses•Produced and create business cards for several clients•Maintained extensive and confidential customer files •Assisted customers in formatting files and photos, and scanning documents•Guidance of employees toward goal achievement using negotiation/teamwork/collaboration, motivation and action plans

• Managed team consisting of ~20 employees• Maintained extensive and confidential employee logs in compliance with Employee Relations requirements, detailing employee complaints, issues, excuses, and mitigating factors into their personnel records • Effectively interacted with employees who had diverse backgrounds and temperaments with respect• Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and employee providing feedback that is specific and constructive• Conducted interviews during recruitment• Guidance of employees toward goal achievement using negotiation/teamwork/collaboration, motivation and action plans• Organized and coordinated training sessions and group meetings

• Managed team consisting of ~20 employees• Maintained extensive and confidential employee logs in compliance with Employee Relations requirements, detailing employee complaints, issues, excuses, and mitigating factors into their personnel records • Effectively interacted with employees who had diverse backgrounds and temperaments with respect• Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and employee providing feedback that is specific and constructive• Conducted interviews during recruitment• Guidance of employees toward goal achievement using negotiation/teamwork/collaboration, motivation and action plans• Co facilitated classroom training • Organized and coordinated training sessions and group meetings• Completed up-training for return to work employees