Sandra Nolan Email & Phone Number

Washington D.C. Metro Area

Laurel, Maryland

Led a team of 10 associates responsible for managing $63.2 billion in commercial loan collateral compliance. Devised strategies to improve processes, support challenging organizational objectives and meet requirements of service level agreements. • Devised strategies for efficiency with 10 team members, including the initiation of cross training associates with other departments. This resulted in employee retention and their further understanding of the compliance and tracking process.• Improved quality measures which led to two successful OCC Audits.• Developed Team and Senior Management Dashboard for daily and monthly workflow. • Worked directly with Compliance, Legal, Credit and LOB to improve policies and procedures that insured regulatory compliance and standardization to federal and state agencies. • Ensured all SLAs were met with multiple vendors.• Facilitated successful training of extended operations personnel to Chennai, India.

Baltimore, Maryland

• Built and managed a team of loan analysts providing services for the Corporate and Commercial Portfolio supporting 40 relationship managers in the Greater Baltimore, Philadelphia, South Jersey and Florida markets with over 1,500 customers with revenues greater than $10 million. • Responsible for all staffing needs to include recruitment, budgeting, performance management, coaching and training.• Conducted presentations to all markets supported to ensure excellent customer service.• Performed daily, weekly and monthly maintenance of KPI metrics to include new loan bookings, renewals, letter of credit, advances, payments and delinquencies, ensuring superior customer service and accuracy.• Contributed significantly in building PNC’s Lending Database, a tool that monitors various portfolio characteristics.• Special projects - Ensured smooth transition of portfolio to headquarters with no customer impact.

Tysons Corner

Dublin, Ireland.

Formerly Woodchester Credit Lyonnais