Sandra O. Email & Phone Number

I’m a Result-driven Customer Service Professional and Payments/Fraud Risk Analyst with 5+ years of experience. I help companies resolve customer complaints/problems, build user/customer retention, and increase sales. I help with fraud and Risk analysis, payments, anti-money laundering, quality assurance, and KYC in order to produce an effective and robust result for the organization mitigating losses and boosting profit. I’m adept at developing operational strategies while offering support in administrative, social media marketing, and client service relationships and maintaining utmost confidentiality. A critical thinker who addresses client issues quickly and consistently exceeds performance standards. Ensures compliance with all management standards and passionate about contributing to achieving organizational goals. An excellent communicator who can combine a confident approach with process improvement skills.