Sandra O'Brien Email and Phone Number

Product Development Manager - Pharmacy Network / Channel Product Management Team. In this role I am responsible for ensuring quality delivery of Network/Channel initiatives for Cigna Pharmacy. I am primarily responsible for helping my team understand the importance of product elaboration and the value that well articulated business scenarios bring to the impact assessment and technology build processes. I possess a unique blend of business and technology experience and enjoy the opportunity to support a business concept from ideation through to delivery. Previous Cigna Roles:As a Business Project Manager for Cigna's Integrated Clinical and Specialty Pharmacy Management team, I collaborate with business owners to lead/manage our large, highly matrixed initiatives and/or processes for Cigna’s Integrated Clinical and Specialty Pharmacy Management team.  Cigna Pharmacy Management Domain Lead for Customer Experience and Data Analytics. In this role, I partnered across the Pharmacy Business and IT teams to identify potential high-level solutions; and to create initiatives for execution that will ultimately enhance our consumer engagement.As the SA/QA Manager for the myCigna Mobile app, I led the the Systems Analyst and Quality Assurance teams; promoted an environment of fearless collaboration for solutions focused on delivering the ultimate customer experience. Business Solutions Architect for Clinical IT supporting the HealthEview platform. In addition to my solutions architecture role, I provided oversight to the configuration management team responsible for creating and maintaining our clinical advocacy business rules and related workflows.Prior to Cigna, I have managed all technical aspects of customer support such as telephony/call center technologies, system release management, complex problem resolution, business resumption planning and disaster recovery.I have a true passion for integrating technologies with customer support strategies. My strengths relate to business process management and efficiencies; staff motivation and client/customer support programs.