• Project manage the launches of all new products, ensuring the creation and availability of error free product data to the business in line with the communicated Ready to Order date.• Interfaced with various teams within Dell to identify technical and marketing requirements and apply them to product data within the internal and external facing systems including dell.com.• Responsible for the weekly projects meeting and weekly business meeting for the department, coordinating all projects and all business updates for all teams• Responsible for process improvements and the documentation of these processes, defining global solutions and influencing their global organizational rollout. • Complete global project deployments by means of User Acceptance Testing (UAT), business requirement generation and interfacing with IT teams. • Identify opportunities to develop and implement long-term operational efficiencies and process improvements, which included working cross-functionally with organizations such as sales, demand/supply, finance, IT, marketing, engineering and more

• Validated and configured a set of restrictions and guidelines for product data required to populate and maintain Dell’s European Online and Offline Order Management systems• Created and maintained product data via established tools and processes• Resolved all data related issues within an agreed SLA• Ensured all internal milestones required to validate the launch of a product are met.• Ensured that the number of illegal orders entering the manufacturing stream was kept to a minimum, resulting in significant cost savings for the company

• Manipulated complicated sales data so that accurate and consistent information was entered into the Order Management systems• Worked within and met agreed SLAs defined by management• Defined and documented established work procedures in accordance with ISO• Compiled and published weekly metrics for review by management

• Marketing and selling client products on the German, French and UK markets• Building and maintaining databases of their customer through inbound and outbound calling• Expediting orders, dealing with product returns, checking data entry, backorder reporting, documenting operating procedures and training new team members• Compiled and published weekly metrics for review by management• Responsible for the generation of weekly and monthly reports.