Sandra O Dierno Email & Phone Number

Walworth, Wisconsin, United States

Walworth, Wisconsin, United States

Mchenry, Il

In my most recent position, I oversaw all aspects of successful automotive sales operation, including customer satisfaction, marketing, and relationship building. I prepared agreements and negotiated terms with customers, concluding mutually profitable arrangements. I also managed inventory and coordinated promotional activities. And I partnered with the financial services department to develop best practices for most efficient and effective sales approach. I made several significant contributions during my time here, including: ♦ Managed all escalated customer service situations, resolving issues with customers who were difficult or nervous. Utilized superior interpersonal skills to ensure customers were comfortable. ♦ Delivered closing ratio of up to 68%.

Walworth, Wi

While working here, I oversaw employee activity within the organization from both an operational and strategic perspective. This involved ensuring the organization complied with labor and safety laws and policies. I also oversaw employee benefits administration and payroll preparation, as well as resolved complex employee relations issues. I managed accounts payable records, expense accounts, and office inventory. And I performed general clerical duties, including answering phones, data entry, and records management.

Elkhorn, Wi

Here, I managed employee relations issues as a liaison between employees and management. I negotiated benefits and contracts with the county on behalf of healthcare employees, and participated in mediation sessions. I defined workplace policies and procedures and wrote job descriptions. I also ensured compliance with all Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI) regulations. And I led employee training for certified nursing assistants (CNAs).A few of my key achievements from this time: ♦ Acted as safety committee chair, playing a key role in developing safe work practices and crafting written safety programs. ♦ Passed state inspections with little or no violations. ♦ Instrumental in emergency preparation and coordination as part of contingency planning committee.♦ Enhanced employee performance by creating and managing professional development training booth at skills fairs.

Elkhorn, Wi

In this position, I managed supplies and patient care equipment, overseeing purchase, receipt, storage, accountability, and distribution. I conducted market research to identify optimal items and vendors, and maintained positive relationships with suppliers and service providers. I also compared prices regularly to ensure pricing was always the best balance of value and price. And I created, developed, and administered budgets for nursing supplies and equipment.

Helped residents with their activities of daily living, such as bathing, dressing, toileting, eating, etc.

Bachelor'S Of Science In Business/Human Resources, Human Resources Management And Services

Activities and Societies: Delta Mu Delta National Honor Society Graduated with honors.

Associate Of Arts (A.A.), Business/Commerce, General

Activities and Societies: Delta Mu Delta National Honor Society Dean's List

Certification, Nursing Assistant/Aide And Patient Care Assistant/Aide