Sandra Page Email & Phone Number

Raleigh-Durham, North Carolina Area

• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones
• Establishes productive, professional relationships with key personnel in assigned customer accounts
• Coordinates the involvement of company personnel, in order to meet account performance objectives and customers’ expectations

Raleigh-Durham, North Carolina Area

• Manage a base of customers
• Achieves client retention levels
• Responsible for up-sale and re-sell activities for the assigned clients in territory
• Establishes productive, professional relationships with key personnel in assigned customer accounts
• Coordinates the involvement of company personnel, in order to meet account performance objectives and customers’ expectations
• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts

• Directly manage business relationships with client accounts
• Educate and consult clients on medical/dental claims, benefit plan design, legislative updates/requirements, and renewal options
• Grow membership within existing accounts
• Sale of additional products to existing clients
• Conduct onsite presentations for new hire orientations, open enrollment and question and answer sessions regarding benefits, eligibility and claims.
• Coordinate renewal RFP process to ensure timely bid process

Raleigh-Durham, North Carolina Area

• Responsible for the overall corporate success with assigned clients
• Analyze client financial and utilization data to determine success of client’s current benefit approach
• Conduct periodic meetings with client management to communicate plan status and suggests solutions to meet client goals and objectives
• Work with Clients, Consultants and Underwriting to develop renewals, financial projections, and additional Client solutions
• Negotiate renewal and cross sell opportunities with clients and consultants
• Assess Client surveys to determine appropriate actions for maximizing results

Raleigh-Durham, North Carolina Area

• Directly manage business relationships with client accounts
• Educate and consult clients on medical/dental claims, benefit plan design, legislative updates/requirements, and renewal options
• Grow membership within existing accounts
• Sale of additional products to existing clients
• Conduct onsite presentations for new hire orientations, open enrollment and question and answer sessions regarding benefits, eligibility and claims.
• Coordinate renewal RFP process to ensure timely bid process

Raleigh-Durham, North Carolina Area

• Manage the functional operations of the Call Center
• Serve as liaison for the plan regarding benefits, claims processing, and eligibility/enrollment with the 3rd Party Claims Processing Administrator
• Forecast budgetary requirements for Customer Service Department
• Recruitment, Training, Supervision, and Development of Staff
• Development of Member Material (Summary Plan Descriptions, Identification Cards, Enrollment Applications, Member Newsletters, Member Correspondence)

Raleigh-Durham, North Carolina Area

• Manage the functional operations of the Call Center and Enrollment and Eligibility area providing service to over 30,000 members and 2000 providers through the ACD system
• COBRA/HIPAA Administration
• Development and implementation of policies, procedures and training material
• Forecast budgetary requirements for Customer Service Department/Enrollment Department
• Recruitment, Training, Supervision, and Development of Staff
• Handle Member/Provider Appeals and Grievances