Sandra Page Email & Phone Number

Raleigh-Durham, North Carolina Area

• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones• Establishes productive, professional relationships with key personnel in assigned customer accounts• Coordinates the involvement of company personnel, in order to meet account performance objectives and customers’ expectations

Raleigh-Durham, North Carolina Area

• Manage a base of customers• Achieves client retention levels• Responsible for up-sale and re-sell activities for the assigned clients in territory• Establishes productive, professional relationships with key personnel in assigned customer accounts• Coordinates the involvement of company personnel, in order to meet account performance objectives and customers’ expectations• Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones

• Directly manage business relationships with client accounts• Educate and consult clients on medical/dental claims, benefit plan design, legislative updates/requirements, and renewal options• Grow membership within existing accounts• Sale of additional products to existing clients• Conduct onsite presentations for new hire orientations, open enrollment and question and answer sessions regarding benefits, eligibility and claims.• Coordinate renewal RFP process to ensure timely bid process• Develop and implement strategies and policies relating to Account Management• Represent Company to prospective customers, civic leaders, and healthcare providers

Raleigh-Durham, North Carolina Area

• Responsible for the overall corporate success with assigned clients• Analyze client financial and utilization data to determine success of client’s current benefit approach• Conduct periodic meetings with client management to communicate plan status and suggests solutions to meet client goals and objectives• Responsible for the overall corporate success with assigned clients• Work with Clients, Consultants and Underwriting to develop renewals, financial projections, and additional Client solutions• Negotiate renewal and cross sell opportunities with clients and consultants• Assess Client surveys to determine appropriate actions for maximizing results• Assist with Open Enrollment meetings and wellness initiatives

Raleigh-Durham, North Carolina Area

• Directly manage business relationships with client accounts• Educate and consult clients on medical/dental claims, benefit plan design, legislative updates/requirements, and renewal options• Grow membership within existing accounts• Sale of additional products to existing clients• Conduct onsite presentations for new hire orientations, open enrollment and question and answer sessions regarding benefits, eligibility and claims.• Coordinate renewal RFP process to ensure timely bid process• Develop and implement strategies and policies relating to Account Management• Represent Company to prospective customers, civic leaders, and healthcare providers

Raleigh-Durham, North Carolina Area

• Manage the functional operations of the Call Center• Serve as liaison for the plan regarding benefits, claims processing, and eligibility/enrollment with the 3rd Party Claims Processing Administrator• Forecast budgetary requirements for Customer Service Department• Recruitment, Training, Supervision, and Development of Staff• Development of Member Material (Summary Plan Descriptions, Identification Cards, Enrollment Applications, Member Newsletters, Member Correspondence)

Raleigh-Durham, North Carolina Area

• Manage the functional operations of the Call Center and Enrollment and Eligibility area providing service to over 30,000 members and 2000 providers through the ACD system• COBRA/HIPAA Administration• Development and implementation of policies, procedures and training material• Forecast budgetary requirements for Customer Service Department/Enrollment Department• Recruitment, Training, Supervision, and Development of Staff• Handle Member/Provider Appeals and Grievances