Sandra Palmeira Email and Phone Number

Family-owned business based in the heart of Rochester. Leading a small and vibrant young team along with another Assistant Manager and the owners.

Working as the Front of House Trainer and Shift Manager for a very popular restaurant in the Rochester area. Leading an internationally diverse team comprising of over 30 employees through open communication, motivation and coaching and consistently receiving positive feedback from both customers and the team. Ensuring brand consistency and providing excellent customer experience by identifying opportunities and collaborating closely with upper management.• Promoting the new Pizza Express Club App through direct customer engagement; consistently achieving the highest customer uptake of the app across the entire team• Providing front of house training for new joiners and established full time staff to promote our company ethos, raise the standard of service and improve our brand consistency• Resolving complaints and mediating issues both within the team and from our customers by identifying the root cause of the conflict and finding solutions quickly• Identifying the strengths and weaknesses of the team on any given shift, acting upon the analysis to ensure the best possible customer experience and communicating decisions in an open and nurturing manner • Managing and ensuring the smooth operation of the restaurant during busy periods where we see an average of 200 to 300 bookings per night

Joined a large network marketing company based in the US which is focused on marketing and selling aloe vera based products. Quickly established an international team of 20 individuals across Portugal, Spain and Malaysia.• Regularly presented promotional talks to potential clients in person which detailed the company’s portfolio and successfully attracted new joiners into the business• Developed strong management and analytical skills, worked to an international marketing strategy and adapted our materials to compliment local consumer behaviour• Established a substantial client base by maintaining regular personal contact through Facebook and utilised an effective word of mouth campaign by identifying the needs of my clients and their social groups

Worked from home around my children and all the beautiful madness that entails.Retrained as a beautician (nails and eye lashes) and used my children's network though school to capitivate my customers.Really appreciate this time not only for the opportunity to get some income, but also to create very close personal relationships with my customers, many of whom became close freinds.

Full-time stay at home mother and masters degree attained

Identified a niche in the local area and established a business directory which advertised local services who had previously struggled to promote their business. Developed an excellent network with local businesses by approaching them with interviews and producing advertising content which was grounded in the communities interests and effectively engaged our readers. Personally, oversaw the design and production of advertisements and articles, sold advertising space and found a distributor for our monthly 14,000 publication run.

AltAssets serves the global private equity industry and has become established as a trusted source of independent news and views on the industry by thousands of professionals worldwide.Provided administrative support for managers working in the private equity and venture capital industry. Produced reports, presentations and graphs used to prepare and inform management through data driven analysis.

B2B Multimedia CompanyProvided executive support for a large American publishing company. Selected from over 500 candidates for successfully assimilating the companies significantly large data sets and went on to further compile this resource into a streamlined Excel database. Used bilingual skills to mediate negotiations with the company’s Spanish branch and closed a number of deals on behalf of the management.

Gil de Ferran Company - French-Brazilian racing car driver, champion and team owner.Management of monthly budget inlcuding four bank accounts, with free access and control of it.Liaison with team representatives and fan club from USA.

Largest advertising agency in South America, part of the WPP group, the world's largest advertising agency.First job in advertising, at 18 years old, whilst attending university in the evenings.Assistant to the creation department. Working in the Radio, TV and Production team. Liason and first hand experience with filming and sound production of the TV and Radio commecials.

Family accountancy business with a portfolio of 400+ clients