Sort and bundle incoming mail, placing special focus on areas that they need to be delivered to.Ascertain that mail such as parcels, packages and letters are properly bundled according to their type and delivery location.Place all bundled mail in different sacks and load them onto assigned delivery vehicle.Ascertain that work orders for all assigned mail is obtained from the supervisor.Map appropriate routes using both the GPS and standard maps, ensuring that the shortest and safest routes are determined.Drive assigned delivery vehicle to different delivery destinations in a time efficient manner.Verify addresses on work orders and parcels / packages / envelopes with actual addresses.Hand over mail to customers by first verifying their identities and ensure that any needed signatures are obtained.Deliver COD (cash on delivery) parcels, obtain signatures on receipts and ensure that the right amount of payment is made.Relay all delivery information to the postal station and communicate any problems such as route problems in rural areas to the supervisor.Ascertain that the assigned vehicle remains in good repair and that minor maintenance and repair work is timely performed.

Followed process for the release of new tools, updates to existing tools, ensure the installation works properly, and the release is documented using MySQL.Monitor/report problems using JIRA problem reporting system as first point of contact with customers and respond within 24 hours.Assigned defects to the appropriate development team members.Provide weekly status reports.Provide monthly metrics of JIRA closer rate of response using Excel, JIRA system and Power Point.Maintain SharePoint and wiki pages using HTML coding standards.Create and maintain training material for a variety of tools using Power Point.Create and schedule review packets using Adobe Acrobat.Coordinated installation of software systems and collaborated on the design and implementation of new features. Implemented unit and integration tests to consistently deliver high quality features. Advised customers regarding maintenance of diverse software systems. Identified areas of the application to be regression tested. Supported and maintained file servers and network access.Oversaw deployment, configuration and documentation procedures. Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes. Conducted technical reviews. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Referred difficult issues to upper management while maintaining positive rapport with customer. Informed customers about issue resolution progress. Assisted customers with technical issues via email, live chat and telephone. Researched, documented and escalated cases to higher levels of support according to internal procedures.Developed documentation for common processes for both support staff and end-users. Maintained records, logs and the life cycle of work requests. Created new account, reset passwords and configured access for users.

Verifies proper operation of software according to functional and technical requirements.Report defects using SCR (System Change Request) problem reporting tool.Evaluate, reproduce, and verify difficult SCRs (System Change Request) by developing scenarios in which the SCR exist in current release.Provided weekly status reports of each SCR using Microsoft Excel.Determine if problem is valid and reproducible.Fix and integrate code by examining code and collaborating with other engineers to prevent regression.Use flight simulator to test the code interface fixes.Creates and reviews packets for each SCR by using Honeywell tools, inspecting, and filling out all information according to process.Restructure the speeds SDD to not store the vertical sequence set in the flight plan header and flag in the performance buffer when we are deleting speed limit in the alternate flight plan.Code was updated to not clear flag in the Performance Buffer, and the associated item in the vertical sequence set in the flight plan header when we delete the speed limit from the alternate flight plan.Updated the SDD to not include the ETP waypoint in the secondary flight plan when importing the active flight plan.Updated the code to clear ETP waypoint from the secondary flight plan after Importing the flight plan into the secondary.Completed an update to the altitudes SDD that updated clearance altitude of the secondary flight plan when there is a change in clearance altitude of the active flight plan if secondary flight plan is copied from active.Verifies proper operation of software according to functional and technical requirements.Provide weekly status reports of each SCR using Microsoft Excel.Responsible for evaluating, lab reproduction, analyzing, completing fixes, reviewing, and implementing Boeing FMS (Flight Management System) problem SCRs (System Change Request) by applying computer science principles according to FAA regulations and DO-178B compliance.

Responsible for analyzing, reviewing, and implementing Airbus FMS (Flight Management System) initial development and problemSCRs (System Change Request) for A380 and A320 by applying computer science principles according to FAA regulations andDO-178B compliance. Prepares project estimates. Analyzes requirements, designs code, and completes software checkout of ATC (AirTraffic Control) and AOC (Airline Operation Centers/OIS (Operational Information System) uplink of RTA (Required Time ofArrival) initial development for the A380 program. Corrects software design for implementing a customer requirement. Thiscorrection involved calculating the highest missed approach altitude constraint and storing it for future use. Updated the code upontransition to "GO-AROUND" for a new cruise altitude to be calculated, based on the stored highest missed approach altitudeconstraint and the clearance altitude, whichever is higher. Implements the Flight Planning portion of a system change request by thecustomer. This update involved setting up a pointer to the next procedure turn intercept leg defined in the flight plan. Correctssoftware design for setting a pointer to the next hold procedure that was required due to the integration of Core Flight Planningdevelopment. Significantly improved quality by reducing problem SCRs found, compared to prior programs Creates and updatescode and requirement tracing matrices. Mentors less experienced and new employees in the use of ITEG, ACM and HSS. Attends asauthor, moderator and reviewer in design and code reviews, to keep reviews flowing efficiently.