Sandra Petrone Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As the Vendor Project Manager at Linkly, I have been pivotal in spearheading eight major client projects, notably enabling three new acquirer integrations. My role was instrumental in integrating terminal payment applications with Linkly’s Middleware, two separate host/switch environments and successfully coordinating L3 Scheme Certifications for two acquirers across six schemes.

Sydney, Australia

Directed team of Project Coordinators to achieve claim processing goals implemented by the Safety Regulator and negotiated contracts to maintain quality service delivery aligned with project budget guidelines. Oversaw warehouse and logistics management across company partners in addition to coordinating the reimbursement for recalled items. Delegated assignments to numerous Contractor Groups to execute projects as per claimant recalls in line with site specifications, budgets, and deadlines… Show more Directed team of Project Coordinators to achieve claim processing goals implemented by the Safety Regulator and negotiated contracts to maintain quality service delivery aligned with project budget guidelines. Oversaw warehouse and logistics management across company partners in addition to coordinating the reimbursement for recalled items. Delegated assignments to numerous Contractor Groups to execute projects as per claimant recalls in line with site specifications, budgets, and deadlines. Monitored stock levels in collaboration with Sales and Supply Chain Teams in addition to conducting forecasts of stock requirements. • Lessened new claims processing timelines by 75% through enhancement of initial claim information data collection process and stock specification forecasts.• Directed transition from Oracle to SAP including process mapping, solution scoping and testing.• Improved efficiency within warehouse protocols to boost compliance procedures and reduce averages returns processing time by 175%.• Enhanced compliance and auditing processes which produced significant rise in average claim reimbursement calculation speed as well as 250% decrease in average processing time via specialised payment and data reconciliations executed by Offshore Processing Team. Show less

Sydney, Australia

Hybrid Project Management and Business Analysis role focused on facilitating the onboarding of new clients onto the online payment gateway, allowing clients to manage their merchant-based receivables across multiple payment channels.Key Responsibilities• Management of large scale marquee merchant implementation projects.High touch client engagement projects. Manage requirements gathering workshops, document technical and functional specifications. Coordinate custom solution… Show more Hybrid Project Management and Business Analysis role focused on facilitating the onboarding of new clients onto the online payment gateway, allowing clients to manage their merchant-based receivables across multiple payment channels.Key Responsibilities• Management of large scale marquee merchant implementation projects.High touch client engagement projects. Manage requirements gathering workshops, document technical and functional specifications. Coordinate custom solution development and secure transfer of existing customer data to facilitate a smooth transition of payments processing and reconciliation to the new gateway.• Technical and Project DocumentationReview, contribute to and produce requirements documentation and development specifications for client review and agreement. This may include technical file specifications, data mapping documentation, project plans, statement of work, etc.• Customisation ProjectsManage small scale customisation request projects including the production of custom reports, establishment and changes to payment IVR services, ERP integrations, data extraction requests, etc.• Process Review and DocumentationA key focus has been the documentation and streamlining of internal processes to maximise efficiency whilst maintain data security. Show less

Travel Consultant• Retail Travel Sales including airfares, holiday packages and cruising specialist• Manage individual bookings from initial sale through to post-return "Welcome Home" calls• Manage own client portfolio to increase repeat and referral business• Manage profitability of each booking to meet and exceed individual sales targetsAssistant Manager• Assist Manager with day-to-day running of store• Responsible for financial reporting and accounts… Show more Travel Consultant• Retail Travel Sales including airfares, holiday packages and cruising specialist• Manage individual bookings from initial sale through to post-return "Welcome Home" calls• Manage own client portfolio to increase repeat and referral business• Manage profitability of each booking to meet and exceed individual sales targetsAssistant Manager• Assist Manager with day-to-day running of store• Responsible for financial reporting and accounts reconciliation at a store level• Assist in providing training and support for novicesKey Achievements• Promoted to Assistant Manager in Merrylands store within 12 months of initial recruitment• Achieved the targets required to secure a position at Flight Centre’s Global Conference Show less

Sydney, Australia

Sydney, Australia

• Transaction Banking Reviews for Complex/Top Tier CorporatesExtract and analyse data pertaining to transactional and service volumes. Provide cross-sell recommendations and highlight opportunities for Account Management team. • Maintain & Enhance the Client Management Tool (CMT)Purpose-built database used to cross-reference over 90 individual data sources required to produce each Transaction Banking Review. Monthly data uploads required to maintain a rolling 12-month history of… Show more • Transaction Banking Reviews for Complex/Top Tier CorporatesExtract and analyse data pertaining to transactional and service volumes. Provide cross-sell recommendations and highlight opportunities for Account Management team. • Maintain & Enhance the Client Management Tool (CMT)Purpose-built database used to cross-reference over 90 individual data sources required to produce each Transaction Banking Review. Monthly data uploads required to maintain a rolling 12-month history of all Corporate Banking client groups for NSW, QLD and VIC.• Product Team Liaison for Reporting & Data Requirements• Provide Portfolio-level profitability, forecasting and gap analysis for Segment and other Department HeadsKey AchievementsIn my first year in the role, the Sydney Corporate Team’s Review output rate increased from 16 to 78. In the second year, the process contributed to almost 300 client reviews and analysis requests across the Sydney, Melbourne and Brisbane Corporate teams. Show less

Brisbane, Australia

As an Assistant Account Manager and Analyst, my role is centred on providing excellent service to the Bank’s Brisbane-based Corporate clients and supporting sales functions by performing the following duties:• Support for two Corporate Account ManagersAssisting with enquiries and resolving issues with existing clients as well as assisting with new client pre-sales activities through the development of product proposal and tender response documents. Managing small-scale product… Show more As an Assistant Account Manager and Analyst, my role is centred on providing excellent service to the Bank’s Brisbane-based Corporate clients and supporting sales functions by performing the following duties:• Support for two Corporate Account ManagersAssisting with enquiries and resolving issues with existing clients as well as assisting with new client pre-sales activities through the development of product proposal and tender response documents. Managing small-scale product implementations • Term Deposit Portfolio Management • Annual Service Reviews on Top Tier ClientsPerform analysis of client product usage and behaviours for a 12-month period. Provide individual client-centric analysis to support cross-sell activities as well as provide clients with process improvement and cost-reduction strategy recommendations.• QLD Portfolio Performance ReportingMonthly report developed and automated for measuring performance across all eight Corporate Portfolios.Key Achievements• I developed an Access database, which consolidated and cross-referenced 90% of the data sources required to complete the Service Review analysis. The database reduced effort from 21 hours to four hours and allowed more consistent and insightful analysis into client behaviours. This led to better-qualified product and process recommendations for individual clients.• QLD Monthly Portfolio Report was later used as basis for National Monthly Performance reporting structure• Developed a Workflow Management tool for the QLD Client Service team to record and track the requests received as well as the path to resolution. This tool improved the team’s ability to manage the overall workload, including load balancing across the team and providing a better understanding of how our clients required our assistance. Show less

Brisbane, Australia

Dedicated mobile sales and Transaction Banking Specialist for four Corporate Banking Centres located between Mount Gravatt and Maryborough.Key Deliverables:• Provide tailored transaction banking solutions for new and existing Corporate Banking clients.• Lead generation and pipeline management to meet key sales and revenue goals.• Working with Relationship Teams to understand key client drivers in each region and support overall client management strategy.• Manage… Show more Dedicated mobile sales and Transaction Banking Specialist for four Corporate Banking Centres located between Mount Gravatt and Maryborough.Key Deliverables:• Provide tailored transaction banking solutions for new and existing Corporate Banking clients.• Lead generation and pipeline management to meet key sales and revenue goals.• Working with Relationship Teams to understand key client drivers in each region and support overall client management strategy.• Manage post-sales client on-boarding including completion of documentation and coordination across multiple client support teams.• Coordinated and monitored migration project aimed at moving clients from dial-up Transaction Banking software to CommBiz internet banking platform. Show less

Key Deliverables:• Gather and document Client’s project requirements and expected deliverables.• Coordinate fulfilment process(es) across a number of internal and external service teams.• Coordinate and monitor hardware and/or software rollouts.• Liaise with client’s internal project team as well as relevant third party providers to deliver project outcomes.• Manage delivery timelines across internal and external service teams.• In-person pre-sales support for complex… Show more Key Deliverables:• Gather and document Client’s project requirements and expected deliverables.• Coordinate fulfilment process(es) across a number of internal and external service teams.• Coordinate and monitor hardware and/or software rollouts.• Liaise with client’s internal project team as well as relevant third party providers to deliver project outcomes.• Manage delivery timelines across internal and external service teams.• In-person pre-sales support for complex merchant clients, specialising in Online Payment Gateways and “Card Not Present” Best Practices.• Internal and external stakeholder management.Achievements:2006 – Project Coordinator for EFTPOS Terminal Roll-out Project across 1600+ schools in Queensland2006 – Developed the NSW Implementations Workflow tool to facilitate easy project status reporting and pipeline management. 2006 – Automated monthly merchant reporting process for a major supermarket brand to drive a 95% effort reduction and eliminate external production costs. Show less

Sydney, Australia

Project team was mandated to standardise and simplify the processes within the Account Management Teams across the country using a Six Sigma framework.Key Deliverables:• Observation and documentation of existing processes.• Conduct analysis of data collected from a number of teams to support process improvement recommendations.• Documentation and Implementation of new standard processes including training and change management.• Internal stakeholder management and… Show more Project team was mandated to standardise and simplify the processes within the Account Management Teams across the country using a Six Sigma framework.Key Deliverables:• Observation and documentation of existing processes.• Conduct analysis of data collected from a number of teams to support process improvement recommendations.• Documentation and Implementation of new standard processes including training and change management.• Internal stakeholder management and project status reporting. Show less

Sydney, Australia

Responsible for assisting the National Sales and Account Management team in data collection, reporting on client volumes, providing content for product proposals for clients. My specific roles within the team included:• Compiling the Monthly Group Deals and Third Party Sales report for the Executive Manager.• Compiling the Monthly Merchant Volumes report for High-Value Merchant Clients.• Providing product proposal templates to Account Managers and Sales Managers.• Assisting with… Show more Responsible for assisting the National Sales and Account Management team in data collection, reporting on client volumes, providing content for product proposals for clients. My specific roles within the team included:• Compiling the Monthly Group Deals and Third Party Sales report for the Executive Manager.• Compiling the Monthly Merchant Volumes report for High-Value Merchant Clients.• Providing product proposal templates to Account Managers and Sales Managers.• Assisting with Branch mapping requests for large tender responses.• Pre-sales support and client engagement for CommWeb, including product presentations and solution consultations.Achievements:2004 – Nominated for the CEO Award for Workflow Tool developed for the Merchant Direct Sales team. Show less

Sydney

Key Deliverables:• Client on-boarding and fulfilment including software and facility configuration.• 1st and 2nd Level inbound support for merchants and their development teams during the integration / development phase.• Liaise between merchants’ development teams and 3rd Level Support to facilitate the resolution of more complex technical issues.• Co-ordinate the Production Cutover of Merchants. This included configuration of the facilities, liaising with acquirers for… Show more Key Deliverables:• Client on-boarding and fulfilment including software and facility configuration.• 1st and 2nd Level inbound support for merchants and their development teams during the integration / development phase.• Liaise between merchants’ development teams and 3rd Level Support to facilitate the resolution of more complex technical issues.• Co-ordinate the Production Cutover of Merchants. This included configuration of the facilities, liaising with acquirers for enablement of charge card capability and Commonwealth Bank departments.• Provide training and support to Merchants’ finance departments in order to facilitate reconciliation / reporting issues.• Pre-Sales support for Bank Staff requiring high-level technical presentations for prospective new clients. Show less

Sydney, Australia

Key Deliverables:• Inbound technical support calls related to the original E-Tax Software.• Communicating solutions to clients with varying levels of technical knowledge.• Testing solutions with clients to ensure a satisfactory resolution of the issue.• Adherence to strict security protocols to maintain client confidentiality and privacy.