Sandra Preston Email & Phone Number
@peco.com
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Who is Sandra Preston? Overview
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Sandra Preston is listed as Senior Supervisor at PECO, an Exelon Company, a with 3 employees, based in Greater Philadelphia, United States. AeroLeads shows a work email signal at peco.com and a matched LinkedIn profile for Sandra Preston.
Sandra Preston previously worked as Manager at American Board Of Internal Medicine and Customer Experience Specialist at Telerx. Sandra Preston holds Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services from University Of Phoenix.
Email format at PECO, an Exelon Company
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AeroLeads found 1 current-domain work email signal for Sandra Preston. Compare company email patterns before reaching out.
About Sandra Preston
A results-focused leader, quick learner, problem solver with strong analytical, organizational,technical and interpersonal skills to achieve key business objectives.
Listed skills include Call Centers, Customer Experience, Customer Satisfaction, Telecommunications, and 15 others.
Sandra Preston's current company
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Sandra Preston work experience
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Senior Supervisor
Manager
Manage staff to support ongoing reporting, short and long-term forecasting via scheduling systems and reporting standards.Develop and manage contact center policy documentation and retention standards with formal scheduled reviews to identify and understand customer expectations, core value systems and relationship drivers. Perform root cause analysis of organizational data to solve complex issues and meet key performance targets. Manage $4.6 million center budget including compensation, organization costs and staff travel.Coordinate workflow for inbound and outbound contact activity. Ensuring contact center applications, routing, hardware and software technologies are working proficiently.Manage the Customer Relationship Management (CRM) tool, including user access, development prioritization, updates & configurations, reporting needs and requests.
Customer Experience Specialist
Served as the Subject Matter Expert (SME) by providing floor coaching and supportHandled escalated contacts via phone and correspondence regarding client related issues. Ensured quality for all customer contact via phone, email and postal mail.Supported the Client Customer Service Department in all customer service activities. Provided training to New Hire Customer Service Reps on client products
Supervisor-Sales Support
Conducted monthly one-on-one meeting with direct reports to cover quality observations, and attendance results to objectives. Identified opportunities for improvement productivity when necessary.Managed local center recognition budget, payroll, expense vouchers and vacation scheduling. Point of contact for Workman’s Compensation and Unemployment Vendors.Managed local center attendance, disability, FMLA and absence records for multiple call centers to meet 92% center objective. Administered discipline, up to and including dismissal when necessary. Served as a liaison to Local Union, Labor Relations and Human Resources. Responsible for maintaining appropriate Associate coverage to ensure date due requirements are met through timely work. Monitored productivity and coached low-performers.
Sandra Preston education
Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services
Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General
Frequently asked questions about Sandra Preston
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What company does Sandra Preston work for?
Sandra Preston works for PECO, an Exelon Company.
What is Sandra Preston's role at PECO, an Exelon Company?
Sandra Preston is listed as Senior Supervisor at PECO, an Exelon Company.
What is Sandra Preston's email address?
AeroLeads has found 1 work email signal at @peco.com for Sandra Preston at PECO, an Exelon Company.
Where is Sandra Preston based?
Sandra Preston is based in Greater Philadelphia, United States while working with PECO, an Exelon Company.
What companies has Sandra Preston worked for?
Sandra Preston has worked for Peco, An Exelon Company, American Board Of Internal Medicine, Telerx, and Verizon.
How can I contact Sandra Preston?
You can use AeroLeads to view verified contact signals for Sandra Preston at PECO, an Exelon Company, including work email, phone, and LinkedIn data when available.
What schools did Sandra Preston attend?
Sandra Preston holds Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services from University Of Phoenix.
What skills is Sandra Preston known for?
Sandra Preston is listed with skills including Call Centers, Customer Experience, Customer Satisfaction, Telecommunications, Customer Retention, Crm, Contact Centers, and Account Management.
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