Sandra Prieto Email and Phone Number

Implementation and management of tools for CRM/CLM for medical sales Representatives (Veeva/Salesforce). Responsible for accountability for the development, delivery, implementation reporting and monitoring of sales Force effectiveness (SFE) to achieve key business objectives in all brands of the dermatology line. Management of customer data. Management of users, profiles, roles, validation of rules. Creation of reports and dashboards and supervision of data analysis, sales follow-ups to improve the commercial strategy.

Enables sales reps in the field a right experience and business contribution by providing front-line support for Pharma iMCM Salesforce and Medical CRM users. Responsible for problem escalation, receiving second line support from global IMCM and team members. Take ownership of the iMCM Sales force and Medical CRM data management issues and work with end users to coordinate the quality, security, and maintenance of enterprise CRM data quickly and efficiently while ensuring policy compliance internal and external. Recurring interaction with the marketing area regarding the management of digital channels and interaction reports.

Product promotion to Health Care Professionals (gastroenterologists and internists). Construction of effective relationships with the medical panel and management of tools for the management of the territory. Guarantee the adherence of doctors to the program through tools that allow a good disposition of the doctor towards the products. Guarantee the increase in prescriptions of the primary care line by doctors belonging to the program, taking into account the benefits of the products of the promotional grid. Assertive communication skills, effective listening and time management.

Identify, improve and follow specific processes and procedures to maximize the efficiency of the business to the parties involved that need support. Support the medical area. Develop work in Excel, metrics and Power Point presentations to the regional medical area. Manage the Designated Point of Contact (DPOC), by receiving complaints and claims, adverse experiences and scientific information related to the products. Customer service skills, answering calls and emails and customer relationship.