Sandra Erić Email & Phone Number

Belgrade, Serbia

• Account management: Focus on strategic accounts, especially on FRA partners at SEE level;• OB Conversion/OTIF: Secure smooth OB conversion and monitor cleanse process. Collaborate with internal teams to ensure timely delivery of services. Track specific articles for FRA partners in order to reach delivery for relevant campaigns in collaboration with Marketing and Sales teams;• Support management with preparation of pre seasonal meetings and providing reports during season with focus on NS results;• Project implementation: FI electronic invoices, CLICK platform of SSA customers, entering new markets, handover trainings;• On time customer requests, close collaboration with key user for fast and reliable solutions for any issues, returns and claims;• Establishing CS as a key department, build strong connections with strategic customers and deliver customer service excellence;

Belgrade, Serbia

• Providing excellent standard of sales support to wholesale customers in domestic market and 6 export markets: Croatia, Bulgaria, Romania, Bosnia and Herzegovina, Montenegro and North Macedonia;• Trade Terms maintains: Contract collection, Discount calculation, Rebate and Article Price entry;• Billing: Invoices, Credit Notes, Debit Notes, Pro-forma Invoices, for domestic and export customers, and providing needed documentation for each shipment;• OB Management: Order creation, Clean OB following agreed deadlines, cancellations and redating based on customer instructions. Release qty’s for packing and deliveries following agreed dates with customers;• Monitor deliveries in line with operations and drive adjustments on the order book according to delivery information;• Register and process returns and claims;• Providing several reports for business needs, both, internal and external;

• Drafting of a financial plan and realization of funds from the budget. Defining program activities and projects;• Complete quarterly and monthly quotas and monitoring their implementation, monitoring the revenue and its distribution; • Implementation of public procurement procedure and drafting tables realized contracts relating with that;

• Operational tasks and administration, archiving documents, creating orders and return orders, creating invoices and providing customer support;

Master'S Degree, International Business, 9,30

Bachelor’S Degree, International Finance, 8,00