Sandra Erić Email & Phone Number

Belgrade, Serbia

• Account management: Focus on strategic accounts, especially on FRA partners at SEE level;
• OB Conversion/OTIF: Secure smooth OB conversion and monitor cleanse process. Collaborate with internal teams to ensure timely delivery of services. Track specific articles for FRA partners in order to reach delivery.
• Support management with preparation of pre seasonal meetings and providing reports during season with focus on NS results;
• Project implementation: FI electronic invoices, CLICK platform of SSA customers, entering new markets, handover trainings;
• On time customer requests, close collaboration with key user for fast and reliable solutions for any issues, returns and claims;
• Establishing CS as a key department, build strong connections with strategic customers and deliver customer service excellence;

Belgrade, Serbia

• Providing excellent standard of sales support to wholesale customers in domestic market and 6 export markets: Croatia, Bulgaria, Romania, Bosnia and Herzegovina, Montenegro and North Macedonia;
• Trade Terms maintains: Contract collection, Discount calculation, Rebate and Article Price entry;
• Billing: Invoices, Credit Notes, Debit Notes, Pro-forma Invoices, for domestic and export customers, and providing needed documentation for each shipment;
• OB Management: Order creation, Clean OB following agreed deadlines, cancellations and redating based on customer instructions. Release qty’s for packing and deliveries following agreed dates with customers;
• Monitor deliveries in line with operations and drive adjustments on the order book according to delivery information;
• Register and process returns and claims;

• Drafting of a financial plan and realization of funds from the budget. Defining program activities and projects;
• Complete quarterly and monthly quotas and monitoring their implementation, monitoring the revenue and its distribution;
• Implementation of public procurement procedure and drafting tables realized contracts relating with that;

• Operational tasks and administration, archiving documents, creating orders and return orders, creating invoices and providing customer support;

Master'S Degree, International Business, 9,30

Bachelor’S Degree, International Finance, 8,00