Sandra Ramage Email & Phone Number

Chicago, Il, Us

Virtual Chicago,Il

CALL CENTER SUPERVISOR, Randstad, Chicago, IL (July 2020- Present)Work proactively with Virtual Health Care Concierge and cross-functional groups to enroll associates in health care benefits. Monitor work flows and adjust workload and staffing requirements to ensure that all activities are addressed in a timely and efficient manner.• Coach individuals on monitored calls and cases reviewed to ensure accuracy of information, adherence to policies and excellent customer service. Provide additional coaching and training to individuals as needed. Meet regularly with direct reports to provide direct feedback on their performance and progress against goals. Use effective coaching, training, and management techniques to maintain a highly motivated and interactive team.• Perform administrative tasks such as work hour and vacation scheduling, attendance monitoring and counseling, performance reviews.• Meet or exceed department standards relative to metrics. Take responsibility and accountability for the day-to-day execution of tasks and is responsible for providing periodic progress on goals and metrics.

Crestwood, Il

Provides support and assistance as a resource to new hires and peers. Contacts customers and verifies all sales information to ensure the integrity of every sale. Promotes payment options and benefits when on-boarding customers. Sets expectations regarding service delivery, guarantee, and calls.

United States

Achieved personal and store sales goals, and to develop lasting client relationships. Provides staff supervision and guidance, complying with all company policies, procedures and directives, to ensure the highest level of customer service standards are maintained at all times. Utilize elevated levels of sales and service to maximize sales performance. Demonstrate an in-depth knowledge of the merchandise

Communicates and manages expectations for quality and accuracy of work, as well as key productivity metrics associated with service level achievements. Identifies variances and creates effective plans to address gaps. Partners with leadership team and other functions within the organization to ensure positive working relationships and effective communication.

Provides on-site general management of 25 apartment complexes (1500 units). Manage foreman, maintenance workers, and office staff to provide highest level of customer service. Manage large-scale construction projects, which include electrical, plumbing, and renovating units.

Bachelors Of Science, Mathematics

Education record