Sandra Rankovic Email & Phone Number

Vancouver, British Columbia, Canada

• Managed telephone lines and ensured calls were answered as they came in, returnedphone calls, and checked voicemails frequently. Managed confidential documents,schedules and inboxes.
• Helped customers understand their financial circumstance and determine their exactneeds to recommend solutions specific to those needs while exercising discretion inconfidential matters. Assured that customers.
• Helped customers understand their financial circumstance and determine their exactneeds to recommend solutions specific to those needs while exercising discretion inconfidential matters. Assured that customers.
• Communicated with care and compassion towards clients, used crisis de-escalationskills when needed during high stress calls and worked to resolve anymiscommunications that occurred.
• Expert use of CRM systems such as SalesForce and team management applications suchas Microsoft Teams, Slack, Zoom etc. Show less

Vancouver, British Columbia, Canada

• Handled high volume of inbound and outbound requests by phone and email, managed full cycle sales and pipeline health while working remotely.
• Worked with clients to understand their key business challenges and discuss Microsoft’s solutions and impact it could provide, making the clients experience with the rest of the team as effortless as possible.
• Develop and retain relationships with existing customers through active management of their accounts and ensuring Microsoft's solutions… Show more
• Develop and retain relationships with existing customers through active management of their accounts and ensuring Microsoft's solutions continually meet customer’s needs as well as exceeding customer expectations in.
• Methodically and patiently troubleshooting technical product issues, as well as holding 1 on 1 meetings to teach and guide clients on Microsoft’s products and its features.
• Continued to drive Microsoft’s culture within the team with enthusiasm to learn from others while sharing knowledge as well. Show less

Burnaby, British Columbia, Canada