- Training and Development Leadership: Conducted engaging training sessions for diverse employee groups, enhancing professional development across all organizational levels. Designed and updated training materials to align with evolving curriculum needs and industry trends. Implemented effective learning paths and onboarding plans, consistently optimizing training effectiveness through assessments and feedback.- Employee Development and Mentorship: Provided impactful mentorship to foster a culture of continuous learning and professional advancement among employees. Emphasized personalized growth strategies and facilitated ongoing skill development initiatives to support individual career goals and organizational objectives.- Instructional Design and LMS Implementation: Successfully led the design, development, and implementation of comprehensive training programs, including e-learning modules, instructor-led training, and multimedia resources. Applied instructional design principles and adult learning theories to enhance learning experiences. Managed the rollout of a tailored LMS solution, integrating the 360 Learning platform, and achieved project milestones within established timelines.

- Inventory and Project Management: Effectively managed Excess and Obsolete Inventory, optimized returns, coordinated Manufacturer Stocking/Qualification Programs, and compiled comprehensive reports on warehouse inventory adjustments to ensure accuracy and compliance. - Financial Management: Maximized Year-End Rebates and handled Vendor Reporting, contributing to financial efficiencies and profitability. - Played a key role in managing Sales Order and Billing Process for Contract Sales Orders and Drop Ship transactions, ensuring smooth operations and customer satisfaction, including assisting with order troubleshooting and readiness for billing. - Operational Support: Provided critical Order Entry Support for Project Coordinators, enhancing operational efficiency and customer service. - Analytical and Technical Proficiency: Leveraged expertise as a Subject Matter Expert in AutoQuotes and SAP to provide research, analytical support, and optimize operational processes.

Summary: Inventory management, strategic analysis, supplier relations, and cross-functional collaboration, supported by proficiency in SAP. I excelled in optimizing organizational processes proactively to drive efficiency and success.SAP System Expertise: Proficiently utilized SAP for quote creation, sales order entry, purchase requisitions, order expediting, and error resolution, ensuring streamlined operations and accuracy. Managed price discrepancies and returns effectively.Strategic Analysis and Reporting: Developed and implemented metrics for upper management, providing insightful analysis that informed strategic decision-making.Trade Show Ambassadorship: Represented the company at restaurant trade shows, contributing to product planning and enhancing brand visibility.Cross-Functional Collaboration: Served as a liaison between purchasing, sales, internal teams, and suppliers, fostering strong communication and alignment across departments.Supplier Relations and Training: Established and cultivated relationships with new vendors/manufacturers and actively participated in vendor and factory training programs, enhancing collaboration and operational efficiency.Inventory Management: Achieved a notable 32% reduction in inventory categories through effective material procurement, inventory planning, and analysis. Monitored supplier performance closely to optimize supply chain operations.Problem Resolution: Swiftly addressed sensitive purchasing issues in collaboration with suppliers and internal stakeholders, demonstrating strong negotiation and problem-solving skills.

- Partnered with the Equipment Specialist to generate quotes for heavy equipment and maintained direct communication with customers.- Utilized the SAP system with proficiency, creating sales and purchase orders, verifying product availability, addressing errors, and managing returns.- Orchestrated the precise and efficient installation of heavy equipment.- Engaged with customers throughout the entire equipment procurement process, ensuring a seamless experience from initial assessment to final quote.

- Leveraged in-depth knowledge of supplier products and training to identify unique items meeting customer sourcing needs.- Generated quotations and bids for new customer leads, ensuring follow-up for existing accounts.- Managed sales order and purchase order creation, expediting processes to meet timelines.- Acted as a key liaison between purchasing, the sales force, internal staff, and suppliers.- Analyzed and developed metrics, providing insightful reports to upper management.

Client Interaction:- Served as the primary point of contact for a high-profile national chain account.- Managed relationships with key clients of the Vice President, including notable establishments like MGM Grand, Harrahs, Rivers Casino, Exxon Mobile (Houston, Texas), and Buying Group/FSM accounts such as Supply America, Guckenheimer, Morrison, HMS Host (airports).Internal Training and Hiring:- Conducted training for new sales representatives with similar skill sets.- Played a pivotal role in department hiring, reviewing and interviewing all prospective customer service candidates.- Assisted the department leader in creating, improving, and maintaining training documents.Sales Support:- Provided support to the Vice President, Sales Manager, National Accounts.- Managed changing priorities with a sense of urgency, prioritization, and a high level of accuracy.- Handled the creation of quotes and large bids, as well as placing orders for existing and prospective customers.- Sourced products not carried by Boelter, building relationships with new vendors to obtain innovative products.- Grew and sustained relationships with new customers after installation.Additional Core responsibilities:- Assumed leadership responsibilities in the customer service department during the leader's absence.- Presented at various restaurant trade shows, showcasing Boelter products.- Acted as a liaison between the sales force, internal staff, and suppliers.

As the Professional Director at the UW-System, hired for project-based engagements in July/August 2018, September/October 2016, and February/March 2014, my role involved providing creative leadership with a blend of decisiveness and collaboration for theatrical productions. I was responsible for staging and organizing productions, conducting rehearsals, directing actors, and overseeing the production's design, as well as the direction of lights and sound.

- Liaison Engagement: Acted as a liaison to attract new and potential students, effectively communicating information about available learning opportunities.- Venue Identification and Securing: Successfully identified and secured suitable venues within schools and theaters for hosting classes.- Responsive Student Handling: Addressed student inquiries promptly, providing immediate answers or forwarding them to the owner for further follow-up.- Enrollment and Registration Management: Efficiently managed various aspects of enrollment and registration, including attendance tracking, cash handling, data entry, confirmation of communications, and ensuring high levels of student satisfaction.

- Played a pivotal role in utilizing Tour Operations to bolster the positive image of Miller Brewing Company among key community and consumer audiences.- Effectively planned, coordinated, and executed special events, meetings, and formal executive dinners.- Cultivated strong relationships with both internal and external guests by consistently delivering exceptional guest service.- Held accountability for overseeing the daily operational aspects of the Miller tour program, which encompassed event facilities, retail operations, and the management of multiple department budgets.- Demonstrated a notable increase in Miller Brewing Company's visibility within the Metro Milwaukee community.- Took charge of interviewing, hiring, supervising, training, and leading performance management for tour program staff.- Actively participated in Miller Cares Day, volunteering with various charities, from Wheelchair Games to contributing to community center painting projects for children.- Served as a Committee Member for the Miller Brewing Co Employee Fund, where I analyzed and represented community-service organization grant requests and represented Miller at local non-profit organization events.

- Cross-Functional Management: Led service, sales, and training initiatives in a dynamic, fast-paced environment.- Financial Management: Monitored and controlled budgets for food, labor, and beverages. Oversaw inventory management, ordering, and receiving processes.- Guest Satisfaction and Relations: Established strong guest relationships, ensuring satisfaction and fostering repeat business. Proficient in conflict resolution, addressing root problems effectively.- Community Engagement: Coordinated community outreach, tours, and neighborhood marketing. Managed yearly budget and distribution of local donation requests.- Training and Development: Designated Training Point Person for nine Divisional restaurants (2002 – 2004). Conducted ongoing product and sales development training for employees and managers.- Event Planning and Marketing: Orchestrated restaurant tradeshows, showcasing company culture and food presentations.- Sales and Profit Enhancement: Instilled a competitive spirit through multiple incentive contests, driving sales and profit growth.- Sanitation and Quality Assurance: Supervised sanitation efforts, consistently exceeding quality assurance standards with over 96% on Health Department Sanitation evaluations (including 11 consecutive evaluations).- Career Progression: Promoted to Management in 1996, progressing through various roles including Assistant Culinary Manager, Kitchen Coordinator, Line Cook, Host, Bartender, To Go Specialist, Server, and Server Trainer.