- Maintain and control spreadsheet for reconciliation between the general ledger and explanation of benefits- Prepare adjustments to balance payroll accounts.- Conduct investigations and manage cases for a wide variety of allegations including, but not limited to: harassment, discrimination, retaliation, and workplace violence- Create polices and procedures to mainstream processes- Create/Maintain all job descriptions- Oversee the onboarding process for all new hires- Oversee all job postings/ADS being posted by the recruiting department- Create/Maintain all Interview Guides- Manage all employee under the recruiting department and provide training and feedback on phone interviews and in-person interviews company wide- Responsible for organizing and filing paperwork, documents and personnel files- Scheduling/Conduct round table meetings- Enroll employee in medical benefits, along with hosting all open enrollments- Responsible for training new staff- Responsible for all generating all offer letters and sending welcome emails- Create new hires logins and personnel profile in company operated software's- Order and stock all field and staff uniforms- Responsible for the compliance of all I-9 Forms I-9 Binder- Complete E-verification to ensure compliance- Manage all Workers Compensation claims- Provide Support by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; and recommending changes- Scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; and recommending, planning, and implementing pay structure revisions.

Employee Management/Relations- Provide day-to-day guidance, coaching, and support to management and staff regarding employee relation issues, performance behaviors, interpretation of employment laws, and policies and procedures, etc.- Counsel and/or coaches employees and managers regarding employee relations issues including performance management, facilitation of formal/informal complaints to resolution, etcParticipates in investigations when employee complaints or concerns ariseWorks with counsel when appropriate on issues of termination, immigration, and/or other legal needs, etcPerformance Management- Assist with implementing a comprehensive performance review process with all supporting documentation, processes, and requirements, including training and use of performance assessment tools across the team and organization- Work with managers and employees to resolve conflict and performance challenges, including the development, delivery, and supervision of employee discipline and performance improvement plans and moreOnboarding- Work closely with Talent Acquisition and hiring managers to develop a comprehensive onboarding program that reinforces new hires' understanding of the Rise's culture, mission, and goals to ensure they are fully integrated into the organization- Assist with managing the onboarding process for all new hires, including collaborating with the Executive/Leadership team to prepare new hire documents, scheduling onboarding sessions, preparing for a new hire's first day, and coordinating resources across various teams including IT, finance, and moreTalent Acquisition- Conduct initial phone interviews with potential candidates for assigned roles and manage their expectations of the hiring process, timelines, etc- Review new applications related to assigned roles, and move qualified candidates through the job specific workflow, documenting assessment results, scheduling interviews, completing phone interviews as needed, etc

Human Resource Functions- Lead efforts to develop programs/processes that support the overall effectiveness of the Human --- Resources function; specifically, policies and initiatives including Benefit strategy and design, compensation including execute comp plans and compliance- Provide strategic support, consulting and coaching to leaders, enabling them to effectively lead their organizations through organizational change, business issues and regulatory compliance- Lead on compensation philosophy and programs, job evaluations and analysis, benefit programs and reward and recognition programs- Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.- Lead, develop and coach direct reports. Provide frequent feedback on performance and help to guide priorities. Set annual objectives and provide quarterly connections as part of the annual review process.- Recruit, interview and recommend all exempt personnel.- Onboard all new hires, complete background screening and drug screening.Payroll/Admin Functions- Process Weekly payroll, by utilizing QuickBooks and Reynolds and Reynolds- Prepared and mailed invoices- Make collection calls for accounts receivable- Post credit card and check payments- Prepare adjustments to balance accounts- Responsible for organizing and filing paperwork, documents and personnel files, etc.- Reconcile, company banking accounts and credit cards- Conducting round table meetings- Enroll employees into the Union and medical benefits, etc- Reviewing and entering payroll/time-sheets

- Schedule phone interviews, along with scheduling in-store interviews. - Handling all TALX unemployment compensation issues, along with Worker Comp work injuries. - Ensure all forms/documents are locked away/filed.- Conduct all drug screens, and background screening procedures and paperwork to Corporate. - Monitors progress of requisition approval process and closes requisitions.- Submit ipays to payroll.- Assign all prox cards to associates when applicable.- Processing associate’s hourly rate increases and promotions/certifications in Workday.- Conduct all meetings for upper level management.- Schedule and prepare all location general manager new hire meetings.- Prepare for store recruiting efforts, open houses and off site job fairs.- Research all payroll issues and communicate solution.- Works closely with managers to understand staffing strategy and future staffing needs.- Print payroll verification report Audit for asset review.- Conduct workers compensation follow up calls, in EH&S system records.- Update referral bonus tracking system, Manage uniforms for all employees.- Create job applicant folders, process all new hire paperwork.- Ensure all new hires are in compliance with I-9.- Process all store expenses made w/company card through the system Concur. - Create all store communication boards, and maintain/update biweekly. - Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines. -Provide customer service by greeting customers, balancing overflow traffic, listening and answering customer’s questions and explaining paperwork process. - Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtain required information regarding registration and/ or titling, processing reassignments, and auditing completed paperwork.

- Performed as a team leader in the allocation and coordination of work flow though detailed expedition setting, as well as concise follow ups.- Contributed to the fulfillment of department and company objective and goals through relentless dedication o self-improvement in opportunistic areas while leveraging growing strengths.- Made concentrated effort to solve customer problems through effective partnerships.- Opened and closed facility vault and cash drawers.- Assisted with on-boarding new hires.- Evaluated customers’ accounts to determine right package plan.- Trouble shoot technical equipment and account features.- Update internal store phone list and email to all store managers.- Review and maintain all legal postings in the store.

- Undertook several initiatives and revived various accolades, such as premium headset protection program lead, district Retail Sales Associate of Q4. 2010. Multiple in store Employee of the month awards and Mobile Broadband Ambassador.- Built customer confidence through the facilitation of an interactive, engaging and reassuring store experience.- Leveraged in-store displays and interactive devices to personalize the sale.- Maintain all store goals and quota.- Maximized time in store by completing operational tasks whenever possible.- Received shipment and managed all shipment paperwork.- Played a role in participating in morning huddles.- Advised customers on billing issues and account inquiries.

- Promoted to a lead teller and ATM Custodian through the excellence of driving sales that lead up to 15% teller increase in cross-financial services.- Performed as a team leader.- Selected to assist in the conversion of cross-financial products and services within a location housed within a low traffic strip center catering to a primarily low income clientele base.- Balanced all vaults and cash drawers.- Managed to lock my cash drawers every time I walked away from my station.- Managed transactions such as withdraws, deposits and enrollment in credit cards and Debit cards.- Answered all incoming calls.- Filled the ATMS with certain amounts of cash.- Trouble shoot ATMS.- Customer service.- Participated in meetings and morning huddles. Roll played.- Keep up with daily quotas.