I am a trustworthy and positive professional with a background in customer success, digital service management, and language services. Over the past decade, I have led and coached diverse teams in roles ranging from fraud prevention to enhancing customer experiences. My focus has been on driving efficiency, fostering engagement, and creating seamless customer journeys through innovative strategies and cross-functional collaboration. I believe in fostering growth and development by validating each one in my team and leading them to be the best that they can be. I hold a Corporate MBA from Florida International University and a BA in Linguistics from Florida Atlantic University. I am fluent in English and Portuguese, with proficiency in Spanish, I am also a State of Florida Certified Court Interpreter, committed to delivering exceptional results and promoting growth no matter in which role am performing.