Sandra Root Email & Phone Number

Farmington, Mi, Us

Troy, Michigan, United States

-Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints in a timely manner-Maintain composure while the caller is distressed by using active listening and critical thinking to resolve issues-Assess calls with quick deduction skills to locate the correct employee or management office to transfer customers to-Demonstrate mastery of call script and quick data entry to eliminate wait times for future callers-Trained many new employees including assisting management with creating and implementing new training protocols and techniques

Ann Arbor, Michigan, United States

-Calculated yearly breakdowns of waste diversion using Excel & the EPA WARM model with accuracy and precision to keep Ann Arbor residents informed and motivated-Managed company’s social media pages and company website to educate the public on the important work being done at the company-Created content for community outreach to ensure good turnouts at city and county-wide events-Attended management meetings to assist with all department requests for projects and content creation to facilitate good communication and team work

Bachelor'S In Environmental Science, Sustainability Studies

Associate Of Science - As, Environmental Science