Sandra Rucker Email & Phone Number

United States

• Share hare specific data points, and document obstacles / needs in the care coordination tracker.• Present obstacles / needs to the local team and work to address collaboratively then report out to the leadership team on status and if further support is needed.• Review and report out trended performance making sure improvement is being made.• Monitors the availability of in network service gaps that need to be filled to keep patient care services in the Steward system and proactively manages physician and key hospital relationships. • Monitor, evaluate and routinely report on the performance of risk provider groups, hospitals, networks and other providers against goals and targets. Identify performance issues and opportunities and recommend strategies. Establish best practices necessary to improve HEDIS, CAHPS, and risk adjustment accuracy.• Collaborate with clinical, quality, and risk adjustment leaders to develop strategies and actions to improve provider group/ network performance as needed.• Facilitate Chapter, POD, and Board of Directors meetings within their respective Chapters this occurs on a monthly cadence.• Continually assess the viability and strengths of the physician network, and identify areas of opportunity,• Communicates regularly through various communication methodologies, including one on one or group meetings, with local providers and their staff consistent with the key messages disseminated from the SHCN Governance Structure at the direction of the SHCN Leadership Team. Develops and provides education to provider and office staff regarding initiatives of the local chapter and SHCN including health plan updates.• Ensures that new SHCN providers are effectively supported throughout the on boarding process and acts as a central point of contact when issues arise that require escalation..

Westwood, Massachusetts, United States

• Share hare specific data points, and document obstacles / needs in the care coordination tracker.• Present obstacles / needs to the local team and work to address collaboratively then report out to the leadership team on status and if further support is needed.• Review and report out trended performance making sure improvement is being made.• Monitors the availability of in network service gaps that need to be filled to keep patient care services in the Steward system and proactively manages physician and key hospital relationships. • Monitor, evaluate and routinely report on the performance of risk provider groups, hospitals, networks and other providers against goals and targets. Identify performance issues and opportunities and recommend strategies. Establish best practices necessary to improve HEDIS, CAHPS, and risk adjustment accuracy.• Collaborate with clinical, quality, and risk adjustment leaders to develop strategies and actions to improve provider group/ network performance as needed.• Facilitate Chapter, POD, and Board of Directors meetings within their respective Chapters this occurs on a monthly cadence.• Continually assess the viability and strengths of the physician network, and identify areas of opportunity,• Communicates regularly through various communication methodologies, including one on one or group meetings, with local providers and their staff consistent with the key messages disseminated from the SHCN Governance Structure at the direction of the SHCN Leadership Team. Develops and provides education to provider and office staff regarding initiatives of the local chapter and SHCN including health plan updates.• Ensures that new SHCN providers are effectively supported throughout the on boarding process and acts as a central point of contact when issues arise that require escalation..

Chicago, Illinois, United States

United States

• Responsible for improving patient Care Delivery Responsible for overseeing 4 Trainers over 3 States MA/OH/PA Training new staff on functionality of athenaCollector and athenaClinicals Working with SMG Optimization Team to ensure to ensure optimal workflow for practices• Super User ahenaCollector and athenaClinicals• Provide support for overall planning, development, and implementation of projects to improve deliveryof patient care• Establish and maintain relationships with Directors, Managers and Providers to help align with SMGinitiatives• Partner with SMG Optimization team to ensure that all clinical training content is appropriate andupdated based upon current practice workflow• Establish and maintain a high level of client trust and confidence in teams knowledge of, and concernsof its Physician's Work with EMR vendors to ensure product functionality is fully utilized.• Evaluated employees' strengths and assigned tasks based upon experience and training• Applied customer feedback to develop process improvements and support long-term business needs• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground• Maximized performance by monitoring daily activities and mentoring team members• Reduced process bottlenecks by training and coaching employees on practices, procedures andperformance strategies• Conducted routine outreach to support understanding of policies and procedures

Needham, Ma

Responsible for ACO Quality, MACRA/MIPS, and Risk Code Tab functionality within athenaClinicals, eClinicalWorks, and Cerner PowerCharts ambulatory EHRs. The EHR Operations Team is a valuable resource for the ACO Quality, MACRA, and Coding business leaders within Steward Health Care Network by providing assistance troubleshooting quality data gaps, documentation methods, utilization metrics, and translating each vendors approach on value based reporting. The EHR Population Health Analyst assist practices with the appropriate build of tools for documentation, training for staff and providers, and guidance using EHR quality dashboards and reporting mechanisms. I possess the ability to work independently with strong organizational, communication and interpersonal skills to support the management of multiple priorities, with attention to detail for completion of both verbal and written external communications. I work effectively with external stakeholders (such as EHR vendors) and have proven ability to identify and resolve barriers associated to value based care documentation requirements within ambulatory EHRs.

Steward Health Care Network

• Risk adjustment factor (HCC/RAF) - Responsible for educating providers on how to capture high risk patients’ and capturing proper diagnosis and documentation in the EHR.• Working with providers and staff on training of ACO care models, A-APM Models, MIPS, PQRS, and Meaningful Use. • Tracking provider performance and work with providers and staff for workflow and performance improvement to achieve highest points in each category• Assist in the development of workflows and optimization related to quality in the EHR.. • Manage ongoing status meetings and communication with practices and providers that the optimization plan and or workflow is moving forward in a manner consistent with the project plan.• Training and practice awareness of any standardized fields and accelerators for measures in both Athena and eCW.• Maintain current knowledge of functionalities within both athenaClinicals and eclincialworks related to Risk adjustment and quality program documentation.

Fall River, Massachusetts, United States

• Responsible for training end users on healthcare information systems including managing registration, resolving customer concerns, addressing risk management, and enforcement of department policies. • Posses the ability to lead and train personnel by example• Ability to communicate effectively with providers and assist them with training and daily Athena EMR support. My Qualifications: • I posses the ability to organize and train staff on all day to day operations in the clinical setting. • Enforce department policies, and serve as a contact for office staff and physicians.• Train new staff and physicians with the use of Athena EMR and help maintain good work flow, with the ability to train by example.• Excellent interpersonal and communication skills with provider’s staff and other health care professionals.In the past year in a half, with the adoption of the Athena Health System, I have developed a proficiency with training new staff and providers on the daily use of Athena including processing orders, filling prescriptions, managing tasks, building schedules, and managing the work flow within the EMR system. On a day to day basis, assist with feedback on the recent implementation of Steward Direct, for scheduling within the company, to improve quality work flow.

• Medical Assistant Team Leader• Filled in for manager for 3 months during office manager’s absence• Surgical coordinator• Obtaining prior authorizations and scheduling surgeries• On call schedule liaison between other offices• Medical Assistant . Checking patients in and out, obtaining medical history, review of medications, vital signs and checking patient out and coordinating patient appointments.

Bachelor Health Administration

Education record

High School Diploma, Health Services/Allied Health/Health Sciences, General, 12