Train new waiter and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols. Monitor dining room to ensure optimal guest experience. Work with individual servers to improve performance. Ensure tables, table settings and glassware meet expectations. Maintain hygiene associated with counters, storage areas and service refrigerators. Deliver exceptional, friendly and efficient service.

Operated home and window cleaning and maintenance services business with 6 employees. Responsible for all aspects of the business including; marketing and advertising, job proposals, customized customer service solutions, scheduling jobs and resources, managed personnel and invoiced customers.

Performed seminar presentations and coordinated on location promotions and events. Generated monthly revenue that exceeded company goals through sales of airtime and radio promotions. Managed acceptance and placement of new students. Assessed talent of new clients.