Sandra Rutgers Email and Phone Number
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I am a dynamic, values-based leader with proven experience in developing training programs for court staff in my current role as a Group Leader in the Ontario Court of Justice within the Ministry of the Attorney General’s office. In my current role I promote equitable practices that value diversity and inclusion and support employee engagement as a member of the Joint Anti-Racism Advisory Group and member of the Diversity Committee. I am also the bilingual designate for my court site and have my French Court Services Certification to qualify my proficiency in both written and oral French communication. I have excellent analytical and strategic thinking skills which has assisted me with issues management relative to my current employment within the Ontario Public Service sector as a Group Leader. Under the umbrella of my previous role as a Court and Client Service Representative I worked as a Court Room Clerk, a Records Management Coordinator and New Hire Trainer/ Clerk IT Trainer.In addition to my role as Group Leader I am also a member of several committees promoting career development, networking, employee relations, training, protocol changes, employee engagement and diversity. Over the last two years due to Covid-19, the judicial system has been required to expand from in-person to virtual court proceedings and I have been responsible for providing technical and procedural guidance to staff members in order to operate both virtual court systems; the Justice Virtual Network (JVN) and Zoom. In my extensive experience within the Ontario and Superior Courts of Justice I have proven that I have the ability to acquire knowledge of relevant legislation, rules, case law, policies and procedures of the courts to plan and deliver operational and administrative services to the highest standard. I have continued to perform at the highest standard and provided guidance and information to co-workers, members of the public and legal profession regarding procedural and administrative processes relative to court operations.
Attorney General | Procureur Général
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Supervisor Of Court OperationsAttorney General | Procureur Général Jul 2022 - PresentWindsor, Ontario, CanadaProvides direct supervision to court staff facilitating technical guidance, support, coaching and expertise• Implement and oversee service delivery• Monitors compliance with ministry operational and program standards• Determines work priorities and approve and recommend training assignments• Completes performance development plan process for assigned staff• Provides coverage when the Manager of Court Operations or Superior Court Supervisors of Court Operations are absent• Maintains and develops stakeholder relationships • Interprets and applies Human Resources legislation, policies, and guidelines within a unionized environment, and participate in recruitment, staff training, and making recommendations on employee relations matters• Possesses leadership skills to supervise, motivate, develop, coach and mentor staff• Manages team by building trust, communicating values, strategies, expectations, and promoting an engaged and inclusive environment• Demonstrates leadership behaviours, attributes, and mindsets to lead the OPS into the future• Identifies issues and develop proactive solutions to service delivery issues and resolve internal inadequacies to avoid potential problems• Leads in an ever-changing environment, adapting to change and inspiring other to integrate changes within the work environment• Operates in a high volume and fast paced environment by being organized, prioritizing tasks and actions• Actively demonstrates a strong working knowledge with Court Services Division and services offered• Understands, interprets, and applies relevant legislation and regulations governing criminal and family Ontario Court of Justice matters• Exhibits proven oral and written communication skills and can communicate complex and technical terms• Works effectively with teams both internally and externally to achieve common goals including the ability to establish and maintain relationships of trust with senior management, clients and partners
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Group LeaderAttorney General | Procureur Général Apr 2020 - Jul 2022Windsor, Ontario, Canada• Provides proper support for administrative and court room staff regarding training (new and current staff), assistance when short staffed or workload is unusually high, issues management• Functions as a key liaison between upper management and staff members to facilitate information sharing, procedural changes, Ministry directives and staff concerns• Troubleshooting assistance for administrative and court room staff concerning IT support, minor software issues, program navigation, troubleshooting for the Justice Video Network and Zoom court proceedings• Has a wide knowledge base of the functions and rules of the Ontario Court of Justice, relevant legislation (e.g. Courts of Justice Act, Criminal Code of Canada, Criminal Rules, Family Law Act) and legal terminology• Contributes to the development and achievement of program objectives through the improvement and recommendation of methods and procedures to management as well as the direct implementation specifically for court room staff• Adheres to operational standards as set forth by the Ministry of the Attorney General and the Ontario Public Service• Has strong knowledge of personal computers and proficiency in the use of related software applications such as: Word for correspondence, Excel for reports and statistics, Outlook for e-mail and access to ICON case tracking systems for scheduling events and producing court case lists.• Member of the Tomorrows OPS Leadership Network for selected OPS employees which creates networking opportunities for OPS staff though collaborative events with the goal of linking, learning and leading.• I am the Remote Simultaneous Interpretation Registrar Trainer, participated in training with the regional trainer regarding the Remote Simultaneous Interpretation and I am responsible for sharing that process with registrars upon implementation of this new protocol.
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Bilingual Court ClerkOntario Ministry Of The Attorney General Jul 2016 - Jul 2022Windsor OntarioAdhered to court room clerk operational standards as set forth by the Ministry of the Attorney General and the Ontario Public Service• Prepared court information related to accused persons prior to court start, including preparation for guilty pleas, variations of release orders and probation orders, etc. This includes date stamping, endorsing, and completing required paperwork to allow for ease of in-court proceedings.• Completed administrative paperwork for members of the Judiciary including release orders, warrants of remand, non-communication orders, probation orders, etc. • Reviewed court issued orders to ensure accuracy• Distributed court paperwork to all interested parties as required by the Ministry of the Attorney General (MAG)• Management of in court processes and maintenance of order during court proceedings• Provided the Judiciary with required paperwork prior to and during the court proceedings including the information for any accused before the court, documents provided by the Crown Attorney or Defense Counsel, witness statements, evidence, exhibits etc. • Operation of Justice Video Network (JVN), Zoom and teleconference lines prior to court start as well as during court in case • Troubleshooting the Justice Video Network, Zoom and teleconference lines in case of technological issues• Processed Crown Attorney or Defence Counsel requests for audio / visual equipment for in-court proceedings• Opened and closed court proceedings, court announcements and any other oral orders, arraignments of accused persons and keeping general order within the court room as proceedings are occurring• Understanding legal processes such as bail, remand, information processing, adjournment, trial and guilty plea processes and in-court clerk procedural requirements necessary from an administrative standpoint
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Personal Insurance AdvisorHub International Ontatio Ltd. Jan 2014 - Jul 2016• R.I.B.O. (Registered Insurance Broker of Ontario): Licensed as an insurance broker for personal lines in automotive, property and travel insurance. Formerly a registered insurance broker for all of Ontario and Alberta.• Enforcement of the rules and regulations of the R.I.B.O. board as well as the underwriting manuals for both Hub International as a brokerage and all the individual insurance carriers represented by Hub International.• Problem solving including dealing with escalated files, customer service complaints, claims counseling, coverage counseling, billing inquiries and issues and providing feedback to upper management. -
Personal Insurance Account ManagerCypher Systems Group (Csg) Apr 2013 - Jan 2014Windsor, Ontario• R.I.B.O. (Registered Insurance Broker of Ontario)• Enforcement of the rules and regulations of the R.I.B.O. board as well as the underwriting manuals for both Smart Coverage Insurance as a brokerage and all the individual insurance carriers represented by Smart Coverage Insurance such as Aviva Insurance, Economical Mutual Insurance, Pembridge Insurance, etc.• Accurately and concisely advising clients of rules and regulations with regards to their policies, coverage’s, and claims. Ensuring clients have appropriate coverage for their needs with regards to their policies and are informed as to the benefit of each individual coverage with regards to claims.• Problem solving including dealing with escalated files, customer service complaints, claims counseling, coverage counseling, billing inquiries and issues and providing feedback to upper management.• Organization of individual workstation and of the files, pending a resolution that required special attention. Setting up follow ups to contact clients to advise them of changes or regulations set forth by the insurance company with regards to their policies or claims. -
Billing Customer Service Account RepresentativeAudatex Canada Apr 2011 - Feb 2013North York, Ontario• Bilingual customer service representative for both internal management and vendors.• Training of new hires: introductory training at level 1 and the secondary training at level 2 for new hires and current employees. Responsible for creating lesson plans for the 40 hours weeklong course at both level I and II. For current employees, responsible for providing ongoing learning and development support, supplementary training, materials, monitoring service delivery and monthly progress evaluation reports. • Developed a quick reference guide highlighting the common pitfalls when navigating the system and illustrated through demonstration and learning materials the efficient modes to maneuver the system.• Analyze and assess operational effectiveness and recommended service delivery improvement to upper management. Consulted with and made recommendations to upper management to improve service delivery. -
Bilingual Customer Service RepresentativeCard Health Care Inc Oct 2009 - Apr 2011Aurora, Ontario
Sandra Rutgers Skills
Sandra Rutgers Education Details
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French Language And Literature -
Modern Language - French -
French Language And Literature
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Lawrence Park Collegiate InstituteFrench Studies
Frequently Asked Questions about Sandra Rutgers
What company does Sandra Rutgers work for?
Sandra Rutgers works for Attorney General | Procureur Général
What is Sandra Rutgers's role at the current company?
Sandra Rutgers's current role is Supervisor of Court Operations - Windsor Ontario Court of Justice.
What is Sandra Rutgers's email address?
Sandra Rutgers's email address is sa****@****ario.ca
What schools did Sandra Rutgers attend?
Sandra Rutgers attended York University - Glendon College, Cleveland State University, Cleveland State University, Lawrence Park Collegiate Institute.
What are some of Sandra Rutgers's interests?
Sandra Rutgers has interest in Children, Civil Rights And Social Action, Education, Training, Reading, Golfing, Music, Disaster And Humanitarian Relief, Animal Welfare, Health.
What skills is Sandra Rutgers known for?
Sandra Rutgers has skills like Property And Casualty Insurance, Insurance Automotive, Customer Service, Bilingual English French, Data Entry, Account Management, Commercial Insurance, Liability, General Insurance, Insurance.
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Sandra Rutgers
Netherlands -
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1audatex.ca -
2hotmail.nl, facilityservicesgroup.co.uk
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