Analyze/Review Business Requirements Develop System Requirements Review/Approve High Level Design Create Test Package Develop Test Plan in Waterfall methodology Manage multiple projects simultaneously Manage and create Integrated System Test Cases, defects and root cause analysis through Application Lifecycle Management Quality Center (ALM QC)Expertise with AT&T deliverable management tools Trained onshore and offshore co-workers on Integrated System Testing… Show more Analyze/Review Business Requirements Develop System Requirements Review/Approve High Level Design Create Test Package Develop Test Plan in Waterfall methodology Manage multiple projects simultaneously Manage and create Integrated System Test Cases, defects and root cause analysis through Application Lifecycle Management Quality Center (ALM QC)Expertise with AT&T deliverable management tools Trained onshore and offshore co-workers on Integrated System Testing ProcessValidation/analysis of offshore testing documentation Perform quality control of test execution Show less

Analyze/Review Business Requirements Develop System Requirements for Waterfall methodology Review/Approve High Level Design Manage multiple projects simultaneously Expertise with AT&T deliverable management tools Managed Quality Control of Overall project implementation

Create a time report for all construction resources. Reviewed print/layout reports for all field operations. Encode various splicing steps associated with job. Close out all construction reports. Served on Employee Referral Committee to encourage, develop and entice employees to make customer referrals.Managed all executive complaints concerning construction and engineering departments, coordinate with applicable departments to assure customer satisfaction. Negotiate… Show more Create a time report for all construction resources. Reviewed print/layout reports for all field operations. Encode various splicing steps associated with job. Close out all construction reports. Served on Employee Referral Committee to encourage, develop and entice employees to make customer referrals.Managed all executive complaints concerning construction and engineering departments, coordinate with applicable departments to assure customer satisfaction. Negotiate service order request on complex business orders from Service Representatives and Communication Consultants. Corrected errors on business and residential service orders. Coordinate with various internal departments (FACS, RCMAC, Maintenance Center) external technicians for installation of customer service orders. Responsible for entering precise information on location and replacement of cable. Show less