Sandra Sanchez Email & Phone Number

Las Vegas, Nevada, United States

Originally I started as a regular phone/chat/email agent and then got promoted to Senior Technical Support Representative. For 3 of the 4 years I've been here, I've also worked in KCS doing technical writing duties.

I work as a chat agent answering inquiries for a British bank. I also help with security tasks (such as identity verification), commenting on processes and employee feedback, working with managers to improve work environments, and learning as much as I could about the financial industry.

Las Vegas, Nevada Area

Answering customer inquiries by phone and e-mail, ringing up customers, invoicing cars, handling reports, social media, and handling various administrative tasks.

Las Vegas, Nevada Area

Working with a Fortune 100 company on an experimental cell phone service. I deal predominantly with the more difficult cases within my department as well as identify trends, possible solutions, and work on training for developing quality standards. I do everything I can to make sure that a problem and an outcome are reached as well as ensure a better customer experience.

Las Vegas, Nevada Area

Basically acted as a technical writer and liaison between several teams (engineering, management, regular employees). I helped co-write over 50+ articles and had involvement in training agents from the first level to the second level. I also broke down problems for engineers when engineering tickets were taking way too long to resolve.

Las Vegas, Nevada Area

I wore many hats at this role working as a front desk receptionist and administrative assistant in this rule. I answered phones, accommodated and edited calendars as necessary to maintain a good running schedule, dispatched work/jobs, did miscellaneous office tasks, and ran the day to day operations for my boss when she was not in the office (which became 70% of the time). I also did a lot of the financial side of the business (such as QuickBooks). My boss more or less taught me how to run the business from phone calls/e-mails, and if I couldn't figure it out or if I didn't understand... I had to find out and learn using the resources available to me. I had to get very creative, but this taught me a lot about how to look for stuff, be resourceful, be creative, and try to get as much feedback as possible. I had to learn, read, and immerse myself very heavily into the construction business to do my job as best and as efficiently as possible. I had to work with a lot of rich and impressive clients. From Harmony Homes, to Bigelow AirSpace... Including handling Mr. Bigelow's wife. The pressure was there, but I learned to handle it. I've always had to maintain consistent and quality professionalism, be reliable, and be accommodating and flexible as possible. This job was more pressure than I thought, but it made me more responsible, organized, taught me conflict resolution skills and more intermediary skills, patience, economics, logistics, negotiations, contracts, and how small businesses run and operate.

Henderson, Nevada, United States

I stumbled on this job. No lie. If this job didn't tank because the company went bankrupt, I could've still been working here. I enjoyed it and loved it. They gave me free reign to do a lot since it was a small business and they couldn't afford to get more expensive professionals... And I was a bored college student who knew how to figure out how to repair stuff because I'm broke, and if that thing needs to work now, I -will- find a way to make it work. I've had to constantly do with what I had from the time I was a kid all my life, so I'm used to it and actually enjoy it. This was great growth for me. I developed a lot of my skills which are the foundation of who I am now. At there, I got to translate marketing material, translate and develop training material, train my co-workers (specializing in first person resolution and AHT), talk to customers, develop stronger first-contact resolution skills, learn interpersonal skills I hadn't developed yet, and had to meet quotas and metrics. Unfortunately, the company went bust, but this was some of the best 3 months of my life. I was making $$$ (compared to Walgreens), I was able to use my brain and be given free reign of figuring out how to fix things, etc. It was great, I miss my old team and bosses, and still refer to a lot of the knowledge I learned then to use to this day. This is why I joined and LOVED Google Fi. It was that experience on steroids with more resources and bigger teams. I moved on to bigger and better things after this experience.

I worked cleaning and making sure the front displays were neat, greeting customers, stocking items, translating, and assisting people with questions.

Las Vegas, Nevada Area

I helped enter and fill prescriptions, translate for customers, make sure there were no medication conflicts, and kept track of inventory

Associate'S Degree, Biology, General, B+

Activities and Societies: Japanese language classes, science clubs, astronomy, environmental science, pharmacology, fitness and exercise.

High School Diploma, Biology/Biological Sciences, General, B+

Activities and Societies: Orchestra, Japanese Club, Anime Club, AVID, AP classes and honors classesI went here for 4 years and got a solid.