Sandra Schuster Email & Phone Number

With over 15 years of experience in user experience research, I am passionate about creating great products and services that meet users' needs and expectations.I have a strong background in sociology and empirical research, applied computer science, entrepreneurship and human-centred design, and I apply these disciplines to help companies around the world develop successful products and services that are both human-centred and business-ready.I am skilled in both qualitative and quantitative research methods and love to support my clients as a sparring partner, trainer and consultant when it comes to integrating accessibility and UX research into their business.I work with small and large companies, agencies, product and programme managers, marketers and strategists, design, engineering and research teams to enrich and facilitate their work with pragmatic but scientifically sound user research and actionable recommendations - wherever in the product development cycle they need to understand their customers' needs. My long-standing clients include:*** Google*** ZEISS Meditec*** Mercedes-Benz*** AOK-Bundesverband*** AllianzMy latest "missions":>>> Helping JOBRAD to better understand and optimise the prospect journey of potential Jobrad customers in Germany (B2C and B2B) >>> Helping STEPSTONE learn about the routines of German job seekers in an early product discovery phase>>> Helping GOLEM to understand the requirements of its core readership and to take these into account in their website design work>>> Helping SHC CARE to understand the attitudes and needs of its customers (general practitioners and hospitals) with regard to digitalisation in healthcare and to derive product and service ideas from this.>>> Prepare DIMENSIONAL's design team for the CPUX-F certification exam and raise their awareness of accessibility and inclusive design.What I bring to each of my projects:*** Qualitative & quantitative research methods at scientific level *** Ability to convert complex findings into clear and actionable recommendations*** Leadership & decisiveness*** Team spirit & Good humour*** Intercultural & Multidisciplinary mindset