Sandra Schönberger Email & Phone Number

Hamburg, Hh, De

Focus on mediation / complaint management / quality management in the field of educational tourism / cultural exchange- Complaint Management: I handle country- and partner-specific complaint management, mediating between parents, guardians, and partner organizations to resolve issues.- International Collaboration: I work closely with international partner organizations to address and resolve cases effectively.- Administrative Tasks: I perform general administrative duties related to mediation and complaint management, and support accounting, legal, and operational interfaces as needed.

Hamburg, Germany

- Conceptualizing, planning, and executing own empirical research- Analysis of qualitative and quantitative data- Writing a Master’s thesis and defending my results- Budget planning and request for scholarship funding- Organisation of special leave, travelling, accommodation, etc.- Intensive networking and search for interlocutors- Conducting semi-structured interviews- Survey of personal networks and media practices- Participatory observation- Transcribing and continuously analysing the data

Hamburg, Germany

- Project management- Conception, planning and coordination of the online event programme of the Welcome Week 2020/21 (around 60 events with around 1500 participants) and the Welcome Days 2020 and 2021 (around 20 events with around 400 participants)- Transfer of existing face-to-face events into online events and development of new online events against the backdrop of the COVID-19 pandemic- Editing of announcement texts and further measures in the area of advertising and public relations- Creation of social media content in German and English (e.g. Instagram 25.09.2020-27.10.2020 and 'Explore Hamburg' in highlights)- Communicating with internal and external speakers- Planning and conducting team training for the student team- Moderation and presentation of specialist topics within the framework of various information events and discussion rounds, also in digital formats via the Zoom and MS Teams video platforms

Hamburg, Germany

- Decent accommodation of residents, motivation, mobilisation and support of residents with everyday problems as well as referral to further counselling services- Social-pedagogical crisis intervention- extensive networking to establish further support and counselling services and promotion of social acceptance and compatibility of the accommodation in the immediate neighbourhood and in the district- Ensuring operational processes and quality standard- Administrative work to keep the accommodation operational, securing income and budget management for the residential accommodation, collection of accommodation fees, cash bookkeeping, ordering- Supporting the work of volunteers- Initiation and acceptance of facility-related building maintenance in cooperation with Technical Services and f & w Project and Property Management

Tuttlingen, Baden-Württemberg, Germany

- Preparation of occupancy lists- Creation of posters and information sheets for refugees- Establishing contact with cooperation partners, e.g., the tracing service of the German Red Cross- Accompanying a family to the tracing service of the German Red Cross - Participation and observation at the reception of new asylum seekers- Getting to know the network partners, among others in Tuttlingen and Spaichingen. Contact and exchange with the interpreter poolArrangement of medical appointments for asylum seekers.- Getting to know the organisational structures, tasks and decision-making processes

Master Of Arts - Ma, Social And Cultural Anthropology, 1.17

Bachelor Of Arts - Ba, Ethnologie, 1.34