Perform QA in a fast-paced, high-pressure application development environment for an industry-leading tax software company using the Agile method.• Experienced creating automated tests for UI, API, and load tests.• Led QA efforts to test the cloud equivalents of converted on-premises software.• Performed system integration testing based on Agile methodology and tracked the stories in Jira.• Responsible for training new QA employees on how the products work.• Analyzed business requirements for individual JIRA stories.• Created test data and Executed the test cases as per functional and regression scope.• Performed defect management activities such as reporting test execution defects and retesting applications.• Tested RESTful web service using SoapUI/ReadyAPI.• Tested web-based applications with multiple browsers (IE, Firefox, Chrome).• Created automated load tests using SoapUI and Python to test products with large amounts of data.• Worked on multiple features in parallel.• Created schema environments in Linux, AIX, and SQLServer, then installed legacy products in those environments. • Served as the primary subject matter expert (SME) for the reporting application.

Collaborated with developers on a new reporting software product that relied on BusinessObjects Enterprise Xl, BusinessObjects DI and Crystal Reports. • Created a Business Objects Data Warehouse environment to test the extract-transform-load (ETL) process. • As lead QA tester on the reports project – I verified ETL and canned reports returned data correctly. • Built and deployed new product builds on a recurring basis. • Managed deployment of new testing environments, including building and rebuilding new databases for testing. • Juggled the management of two part-time testers, owned the testing environment, and did daily testing tasks all while ensuring product released on time.• Provided testing validation for the Sabrix tax software products and their integration with ERP systems. • Worked closely with other departments, in order to understand functional requirements and based on those requirements, design, develop, and execute test plans and test cases. • Identified, analyzed, and reported product defects. • Executed user acceptance testing. • Worked with developers and tax research to coordinate testing efforts. • Participated in early phases of development projects to provide an end-user perspective.• Received an employee of the month reward for the contributions I made to the reporting project.

Worked in a service center supporting a tax software suite for Fortune 500 companies. • Researched, purchased, and implemented the call center software Right Now Technologies (RNT) and trained users throughout the company to use the software. • Was responsible for the administration of RNT and the development of reports needed by management.• Was first line of contact for fortune 500 companies with technical issues. • Troubleshooted customer database and software integration problems. • Worked routinely with the development team to resolve customer issues.

• Managed development transfer cycle for Engineering schemas, within a UNIX environment using SQL*Plus and UNIX shell scripts, running SQL queries to verify that all data was correct. • Used my Oracle Discoverer and functional accounting experience to build reports for a variety of Noetix customer needs. • Built analytic reports based on standard accounting practices.• Developed Oracle application specific reports for multi-national companies based on client requests.

• Reviewed and documented PL/SQL and SQL code changes from engineering. • Developed test plans, test cases, and internal and end-user documentation. • Reviewed product metadata and scripts to determine how they would impact customers DBMS and Oracle Applications structures.• Performed database troubleshooting with the Oracle Data Dictionary, SQL, and Toad.