Practical Experience◆ Customer Service/Sales – Provide excellent customer service in person and on the phone nationwide while improving sales. ◆ Microsoft Office Skills – Create and maintain spreadsheets, PowerPoint presentations, and professional letters through Word. Communicate and plan effectively through Outlook. ◆ Gmail/Google Documents – Create and maintain spreadsheets and reports to be shared throughout organization and effectively communicate via Gmail. ◆ Data Input and Monitoring – Input accurate and complete data with efficiency and monitor data and reports to identify errors, inefficiencies, and trends. ◆ Marketing Activity – Maintain compliance of marketing regulations while increasing return on investment of marketing funds.◆ Coordinate Travel & Meetings – Successfully coordinate meeting times, places, and attendees; book travel as needed. ◆ Operations –Work closely with Executives/upper-level management to reach corporate goals.◆ Public Speaking – Events –Teach, train, and present informative information to effectively convey correct messages. Professional Achievements ◆ Lean Sixth Sigma Yellow Belt◆ Successfully renegotiated outside vendor contracts. ◆ Altered data flow process to telemarketing resulting in highest data conversion rate.◆ Effectively test marketed direct mail pieces resulting in higher volume of returns.◆ Key leader in internal software development to enhance in-house productivity and profits.◆ Created Lead Certification curriculum to train sales force.◆ Recruited a team of nationwide researchers from 1 to the current 300+ independent contractors