Sandra Shepherd Email & Phone Number

Madison, Wisconsin, US

Procure-to-Pay BA for Coupa implementation, including requirements gathering, collaborating with software implementation team, lead user acceptance testing, developed and delivered end user training, implementation hyper-care support and ongoing system support for all of Source-to-Pay.

Indianapolis, IN, US

Provided a wide variety of Business Analyst skills to multiple clients for software development projects. Industries supported included healthcare, transportation and construction.

Indianapolis, IN, US

System testing for case management system. Authored system user documentation. Developed and delivered end user training. Provided production support.

Ashburn, Virginia, US

• Solution Integratoro Gather requirements for client-facing service requests to support two global food manufacturers.o Engage all IT Tower Leaders to provide input to a detailed solution for Network, Hosting and End.
• Provide detailed solution of requirements defined in requirements gathering to produce quote deliverable for service.

Houston, Texas, US

• Provide end-to-end lifecycle request management of IT Service Requests, including, pricing analysis, quoting, procurement, implementation & invoicing.
• Provide input to Request for Proposal for client sales, including standard and customized pricing.
• Strategic sourcing of IT equipment.
• Supervise incoming IT infrastructure requests.o Engage all IT Tower Leaders to solution and provide detailed quotes for Network, Hosting, End User Computing and Project Management efforts.
• Building processes / improving processes / defining processes.
• Documented accurate and detailed desktop procedures to onboard new hires.

West Hartford, US

• Gathered and defined system requirements for multiple process areas (lease, procurement & asset) for deployment of an Enterprise System (SAP).
• Developed functional requirements, specifications (Use Case, Data Mappings), and design documents to achieve business objectives.
• Wrote test cases and lead functional testing.
• Lead / Facilitate process design sessions with global auto manufacturing client to improve process efficiency.
• Planned, collected and analyzed project business requirements and transfer the same knowledge to operations team.
• Documented accurate and detailed ITIL-like process flows for lease processing, standard operating procedures, training materials and internal communication materials for a global organization.

West Hartford, US

• Supervised the business office that performed end-to-end request management services, including pricing, procuring, leasing, asset management and billing.
• Lead various projects to fulfill client obligations for inventory-to-invoice accuracy.
• Monitored monthly metrics reporting.

West Hartford, US

• Developed mainframe programs, PL1, for a global shipping system and an international bank.
• Wrote technical designs and coded programs from development through user acceptance testing to production support.

Bentonville, Arkansas, US

• Managed the highest volume photo center in sales and profit in the district.
• Responsibilities included maintaining P&L, accurate accounting records, budgeting, expense control, technical maintenance, customer relations, advertising, interviewing, training and supervising ten associates.Prior to.
• Promoted to supervisory position while attending college.
• Responsibilities included supervision of fifteen cashiers, scheduling, customer service, service desk. Worked throughout the store prior to promotion

Bachelor Of Science, Elementary Eduction

Music Eduction