 Direct, plan and coordinate all functions of the Human Resources department for nine divisions in multiple states and 600 + US employees  Provide consultation to management on strategic work force plans and staffing, compensation programs, benefits, training and development, budgets, investigations, retention strategies, calibrations, performance management, talent assessments, annual performance reviews and developing a culture that enables employees to perform in accordance to the company’s objectives Consult with top executives on strategic planning; and serve as a link between organization's management and its employees Effectively plan and design policies, develop and evaluate human resources and operation related initiatives that support organizational strategic goals  Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions Led the company initiative that won a "Best Places to Work" award for Orange County Facilitate and implement workforce compensation recommendations and benefits administration by partnering with Corporate Human Resources and VP of Human Resources Make informed business decisions based on data and statistics Utilize technology to enhance and measure the results of human resources programs

 Responsible for developing strategic partnerships that were integral to the success of the business and to support the achievement of goals and objectives for 500+ employees  Built strong relationships with employees at all levels to foster trust and accountability, ensuring HR needs are met in a timely manner and with the highest level of customer service Partnered with field office leadership to ensure seamless execution of HR-led processes including performance management, year-end reviews/compensation, and other business-specific strategic HR initiatives Provided guidance, coaching, and resolution to employee relation matters, i.e. policies, discipline, grievances, investigations, absenteeism, safety, motivation and conflict Actively involved in plant’s health, safety, medical and employee activities and programs. Provided counsel and training to managers and supervisors regarding positive employee relations, engagement efforts, union avoidance, staffing utilization and turnover control, Engaged in merger and integration activities, contract negotiations, arbitrations and successfully defeated 2 union organizing campaigns HR/Operations Manager 3-year rotation to field operations, EEF and CSC teams  Identified and implemented continuous process improvements that enhanced operational performance, increased employee engagement and decreased cost

 Led organization's HR programs and policies as they applied to employee relations, compensation, benefits, diverse staffing, safety, and performance management Provided leadership support to a team of 30 HR employees and 1500 TTEC employees at 10 Operation Centers in CO, FL, KS, MO and CA  Partnered with operations to implement HR strategies, policies, processes, procedures, training, retention, employee engagement and recognition programs  Developed and executed leadership training programs to enhance professional development, succession planning and executive hiring programs  Rolled out company’s first HR shared services center for delivery of internal coaching  Researched, developed and managed compensation programs for all business units which administered variable pay programs and long-term equity programs  Responsible for leading performance management activities, including employee development planning, Strategic Workforce Planning and Succession Planning. Champion for employee engagement activities within the responsible business areas Coached and mentored less experienced human resources partners.