Sandra Sie Email & Phone Number

Portland, Oregon Area

Membership Service Representative Responded to 35-40 calls each day, speaking with members, non-members, and internal department Representatives,service providers, educate patients and general public about CareOregon health care plans, Medicaid, Medicare and federal/state regulations relating to HMOs and service delivery. The ability to communicate with individuals of varied backgrounds. Technology literate: Qnxt, MMIS, Epic, Outlook, DMS, Word, Explore

Portland, Oregon Area

Takes ownership of entire salon including, but not limited to, scheduling interviews, marketing, financials, staffing levels, employee engagement, client count, and office efficiency.

Portland, Oregon Area

Develop support groups with the purpose to enhance couples understanding of the commitment of marriage by providing empowering educational tools to enhance and nourish a healthy biblical marriage.

Portland, Oregon Area

Membership Service Representative IIResponded to 35-40 calls each day, speaking with members, non-members, and internal department representatives; educated patients and general public about KP health care plans, Medicare, and federal/state regulations relating to HMOs and service delivery. Patient Access Specialist, scheduled appointments, paneled providers, connect caller to nurse when necessary. Researched and resolved complaints, responded to billing inquiries, furnished eligibility start/end dates, set up new accounts, referred calls elsewhere if needed. Averaged four minutes per call and received consistently high QA scores.

Portland, Oregon Area

Service RepresentativeFinalized agreements, researched and changed orders, scheduled service, responded to billing inquiries, resolved complaints. Answered incoming calls while processing disconnects and upgrades.

Portland, Oregon Area

State Director (appointed) since 2001Heading a division of 78 members, plan and lead monthly meetings for up to 15 attendees. Conduct training sessions, head support groups, attend national events, and train mentors/facilitators

Portland, Oregon Area

Sales/Service RepresentativeHired as “dial zero” operator, advanced through customer service positions small business sales and concluded my career here as a rep working with residential customers on their phone accounts. Answered questions, resolved issues, and consistently exceeded “revenue per order” quota.

Certificiate, Early Childhood Development, Complete

Human/Family Development from conception to transition of death

Bachelor'S Degree, Human Development, 3.6

Activities and Societies: Marriage Counseling/ Extended Family Institute, Professional Women Organization, International.

Acm, Theology/Theological Studies, 3.8

Activities and Societies: AACMCertified Lay Counselor Certified Marriage Counselor

Bachelor'S Degree