Sandra Simpson Email & Phone Number

Wakefield, Gb

Wakefield, England, United Kingdom

Leeds, England, United Kingdom

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Providing a range of courier services to corporate clients and individuals.• Operations Management | Administrationo Full operations management functionality of main branch and satellite branch with remote management of satellite brancho Defined, set up an embedded all internal procedures and workflows, integrated new software and ensured all policy and procedures were followedo Compiling reports and reviewing statistics on courier performance – service failures, damages or non-delivery, ensuring invoices were either disputed or cleared for paymento Scheduling and planning of all parcel collections, ensuring availability of drivers – route and time planningo Data capture of consignments, client and supplier details together with tracking consignments ensuring the accuracy and integrity of the data• Accounts | Sales Orderso Generating quotes o Processing of all invoices on to sales and purchase ledgerso Resolution of disputes and statement reconciliationso Cash book and bank reconciliationso Preparing month end accounts for handover to accountant• Team Managemento Managed a team of 6 direct reports – 3 drivers and 2 administrators and an office cleanero Generated a collaborative team climate focused on service and excellent execution of customer requirements• Relationship Managemento Building and developing relationships with corporate clients o Following up on referrals and word or mouth endorsementso Leveraging client relationships at every opportunityo Sourced, engaged and appointed couriers onto preferred supplier list, negotiating preferred rates, volume and early settlement discounts and setting service level agreements; yearly renegotiating of contractso Client review meetings

o Accounts, procurement, payrollo Accountable for all office processes, procedures, workflows and reportingo Client services and complaint resolution

o Full secretarial function including diary management, booking of meeting rooms and appointment, travel arrangementso Coordinating training events and new product launcheso Stock/Inventory management and ordering of stationery, internal suppliers, uniformso Preparation and compilation of all training course material