Sandra Sinclair Email & Phone Number

Glasgow, United Kingdom

Glasgow, United Kingdom

Technical Skills• Microsoft System Center Configuration Manager 2012 R2• Windows 10 Enterprise• Windows 8.1 Enterprise• Windows 7 Enterprise• Windows Server 2012• Windows Server 2008• Active Directory and Group Policy Management• Powershell

Glasgow, United Kingdom

Senior team member, in a supervisory position, providing support and development to 600+ desktops, across 4 office locations.• Key member of Windows XP to Windows 7 Migration Project• Project Lead for Microsystems DocXtools Implementation• Project Lead for MS Office 2010 config, inc.MS Word Templates & House Style Upgrade• Project Lead for firm wide hardware refresh projects• Responsible for SCCM configuration, TS updates and site maintenance• Virtual application management - Microsoft App-V• Software Deployment, Licencing / Compliance and Software & Security Updates• External Access support including Citrix XenApp and RSA SecurID Authentication• Ownership of software upgrade projects, including test plans• Technical product evaluation and proof of concept delivery• Writing Technical documentation for DR and training purposes• Mentoring and collaborating with other support staffSupporting Desktop Software: MS Office 2010, Workshare 7 & 8, OpenText EDocs DM 5.3 / 5.3.1, Symantec Endpoint Protection 12.3, CenterTools Drivelock HD & Endpoint Encryption, App-V, Citrix XenApp, Citrix Receiver, RSA SecurID, Cisco VPN, Elite Enterprise, Carpe Diem, Adobe Reader & Acrobat Professional, Project, Visio, Oyez Forms, Dame Ware, Olympus Dictation, Microsoft Dynamics CRM.

Glasgow, United Kingdom

3rd line desktop support and development in a team responsible for the support of 600+ desktops firm wide. Routinely deploying software packages, updates and security updates using SMS 2003. Project Lead for desktop hardware refresh. Monitoring software asset management compliance and responsible for hardware and software purchasing. In charge of MS Office 2002 configuration, template creation and style maintenance. Weekend on-call support.Supporting and Developing: SMS 2003, Windows XP, Office 2002, OpenText EDocs DM, Workshare, Carpe Diem, Elite Enterprise, Symantec Endpoint Protection 11, CenterTools Drivelock HD & Endpoint Encryption, Adobe Reader & Adobe Acrobat, Visio, Project, Oyez Forms, 7-Zip, Olympus Dictation, Cisco VPN, RSA SecurID, Microsoft Dynamics CRM.

Glasgow, United Kingdom

2nd and 3rd line desktop support in the Dundas & Wilson Glasgow office. Supporting: Windows XP, Office 2002, OpenText EDocs DM, Workshare, Carpe Diem, Elite Enterprise, Adobe Reader, Visio, Project, Oyez Forms, 7-Zip, Lotus Notes, Olympus Dictation. MS Office 2002 template creation and style maintenance, AD User account maintenance, Software Asset Management, Hardware Purchasing and firm wide Inventory Management. Weekend on-call support.

Glasgow, United Kingdom

Senior Support Analyst for Computacenter Support Services Division based in the Glasgow office of Dundas & Wilson.Working with the Service Delivery Mananger to provide 3rd line desktop support on site at Dundas & Wilson when IT Support function was an outsourced service provided by Computacenter.Supporting Windows XP, Office 2002, Lotus Notes, Carpe Diem, Elite, Olympus Digital Dictation, Oyez Forms and Microsoft System Management Server 2003.

Glasgow, United Kingdom

IT Support Analyst at Dundas & Wilson, Glasgow.1st line telephone & 2nd line support for user queries relating to the IT environment including Novell Netware, Lotus Notes, Internet Explorer, Microsoft Windows (95, 2000 & XP), Microsoft Office Professional (97, 2000 & XP), Carpe Diem, Oyez Legal Forms, Adobe Acrobat, Remote Notes, RAO & Pal for Solo.Logging, updating, following up & escalating calls.Administration of network logins, passwords, account creation & maintenance using both Novell’s NWAdmin & Microsoft Windows Active Directory.Lotus Notes Administration, creating user accounts, mail files and ID’s, generating desktop configuration & assigning ACL rights.