Technical Service Specialist Manager
CurrentManage and provide instruction to the Brooklyn Park based technical specialists. Partner with and manage the internal relationships with research & development, chemistry, and 3rd party researchers in the creation of protocols and sales data to support MGK’s products. Support the management of a company-wide product inquiry response (PIR). Respond to or delegate responses to technical phone calls from pest control companies, distributors, livestock and poultry producers and vector markets. Troubleshoot product failures and provide analytical support for investigations and communications related to MGK’s branded product complaints. Support and assist the data analysis specialist or other reportees in coordinating and conducting of field studies with pest management companies, and livestock and poultry producers. Collaborate with marketing and communications on blogs and technical writing. Collaborate with stakeholders to draw conclusions and make a business case based on evidence. Collaborate with the technical services team and sales representatives to support the technical needs of animal health producers, distributors and professional pest control companiesSupport MGK’s continuous improvement efforts by aligning departmental goals with company goalsAchieve assigned annual goals and objectives. Attend and participate in regional and national sales and technical meetings. Create or support creation of internal and external presentations that comply with the MGK brand standards. Complete other duties as assigned by the technical director.