Sandra Smith Email & Phone Number

Eden Prairie, Minnesota, United States

• Create customized new hire agendas and schedule all new hire onboarding processes.• Possess a strong understanding of each department function and train new employees in their roles. • Verify credentials and onboard all contract trainers and process all trainer yearly renewal documents. • Possess the ability to fill in any Patient and Provider Services department role including Patient Care Team, CSL and Training Coordinator positions when the need arises.

New Prague, Mn

• Provide leadership and direct supervision to members of Patient Care & Customer Support Liaison Teams.• Provide regular feedback to team members, developing skills and enhance job performance, including one-on-ones and performance reviews.• Conduct regular Patient Care and Customer Support Liaison Team meetings.• Handle escalated patient calls and problem solve as needed.• Collaborate with other Reimbursement leaders to create workflows/processes to achieve departmental goals and objectives.• Work with regulatory and engineering teams to review returned devices and troubleshooting.

New Prague, Mn

• Conducted interviews with Medicare patients, gathered pertinent medical information for reimbursement.• Collaborated with team members to get quality medical documentation for coverage and insurance approval.• Performed follow-up calls to patients to discuss status of referral, insurance coverage and arrange delivery of SmartVest.

Edina, Mn

• Entered new files into eCM systems following specifications of client and company.• Staged and outlined medical documentation for physician review.• Performed quality control of files to ensure accuracy and completeness.

Remote (Work At Home)

• Medical transcription of inpatient/outpatient hospital reports, procedures & specialty consultations.• Successfully met work requirements for accuracy and speed while obtaining quality of 99%.

New Prague, Mn

• Medical transcription of hospital and clinic reports.• Researched medical terminology for accuracy and quality.

Edina, Mn

• Edited medical reports from the Radiologists.• Researched medical information and terminology in reports.

Eagan, Mn

• Researched and collected data for denials issued by Behavioral Health staff.• Investigated and compiled information for appeals from Regulators and External Legal inquiries while meeting strict time constraints.• Answered customer calls, discussed eligibility, insurance coverage, and claims processing.

Bachelor Of Science - Bs, Sociology, Psychology

Certified Medical Transcriptionist, Medical Transcription