I am a top performing business leader focused on portfolio management within the Chief Digital and Strategy Office. I am responsible for the creation and development of global collaboration tools and tactics to support growth. I have 25+ years of expert skills and knowledge in business processing as a service. I have a proven ability to build strong relationships and trust.As a seasoned veteran in the customer experience space, I have served as a trusted advisor for diversified clients who want to improve customer engagement and loyalty across the customer lifecycle. I have grown both personally and professionally over the years as the next generation customer demands continue to evolve. I have extensive experience working with clients to deliver personalized experiences at scale through multi-channel, digital marketing, managed services, intelligent routing and a modern approach in CX services.I am a Global Ambassador of Diversity, Equity and Inclusion. Our mission is to strengthen our innovative culture through a sustainable diversity and inclusion strategy that focuses on education and awareness, processes and policies that support a diverse and inclusive culture, accountability through goals, and transparency through communication.Specialties: Strategic Advisor, Planning, Tactical Development, Diversified Call Center Operations, Client Services, Account Management, Business Development, Contract Negotiations, Training and Workforce Management, Program Management, Diversity, Equity and Inclusion