As a government program analyst it is my responsibility to evaluate and improve the effectiveness and efficiency of programs and policies. To research and gather information for analysis, to identify challenges, trends, and process improvement for various projects.

My responsibility is to support the Naval Post Graduate School Systems Engineering distance learning program. Specifically, the Joint Executive Systems Engineering Management (SEM-PD21) Program. I monitor student activity, review matrix, manage student information in Python, disseminate textbook information as well as ship textbooks to funded students. I also, plan and manage the annual industry trip around the United States. I consistently practice process improvement, lessons learned, and team management. I have excellent inter-personal skills and active listening skills. This position requires interaction with Staff, Professors, and students.

Supported Naval Post Graduate Systems Engineering distance learning program. I support students by coordinating courses and material requirements. Maintain course rosters, points of contact, participation in graduation responsibilities, coordinate and plan logistics for bi-annual industry trips throughout the country, provide quarterly emails to students, staff, and faculty. I respond to all student and instructor emails and phone calls and maintain system databases. I consistently communicate with the program director and sponsors to address all requests regarding system engineering concerns. It is my responsibility to track textbook requirements, pack and ship to students or sponsors. Perform continuous process improvement, root cause analysis and document lessons learned quarterly.

Human Resources – On board new personnel, verified US citizenship, explained health care options, flexible spending, insurance, and 401k options. Also, maintained personnel records, vacation, and sick time hours.Accounting – Reviewed billing in Peachtree software as well as input of invoices for payment to vendors. I also provided scheduling of resources in RB8 software for court interpreters.Administrative duties consisted of maintaining building services, ordering supplies, process management, and training.

Project Managed all aspects of implementing services for new/upgraded Language Line contracts. Determined client needs and assisted in finalizing requirements. Collected and analyzed data, documents and other information from customers to create a deployment plan of products and services that should be implemented.Developed project plans for all verticals, retail, hospitals, and schedule for each implementation with detailed task lists by performing walk-throughs of the various entities.Developed a training program and trained staff to assist on implementations. I alsoCollected feedback on implementations and provided client with a post implementation report.

Managed all program related activities required to support state educational requirements for custom and standardized assessment programs. Supervised a staff of four support personnelDirected the efforts of cross functional teams to meet deliverables on time and within budget for seven separate programs varying in scope. Created and maintained a team environment enabling team dynamics to achieve a quality product, while continuously improving solutions and team communication.Evaluated processes and systems to recommend changes, gaining efficiency and accuracy, minimizing project defects by developing measurable processes, performing root cause analysis, and documenting lessons learnedLed inter-departmental teams for project management efforts from program kick-off to contract closureDeveloped risk mitigation plans to successfully reduce customer affecting defects

Oversaw all efforts associated with the planning and coordination of complex programs to ensure customer requirements and expectations are met for State education testing programs while meeting corporate goals and objectives.* Performed budget analysis monthly to insure scope was delivered within budget.* Developed and managed the schedule development and implementation for numerous overlapping programs insuring on time delivery and equitable resource allocation.* Managed the test development and scoring logistics for 4 programs each with separate timelines involving 1.7 million students.* Directed and managed the efforts of cross functional teams to deliver program requirements on time. * Provided exceptional customer service to state customers by negotiating and introducing communication plans.

Provide professional interaction with CTB external/internal customers by furnishing current and accurate product information.Consistently manage a high volume of customer communication pertaining to product information.Responsible for generating software support and applicable issues.Critically analyze problematic situations/events, and construct a solution that accommodates all involved/affected entities.Communicate daily with various other departments within CTB at all levels.Voluntarily plan and coordinate projects within my region to further encourage positive working relationships, and foster expedience from all other representatives.

Consistently demonstrated the ability to manage a high volume of patient contact, schedule assignments, and staff licensed and non-licensed personnel utilizing staffing software. Maintained patient database, and perform re/certification procedures for in house staff. Develop and improve processes and procedures, ensure efficient tracking measures in place. Provide on-call staffing services after-hours.