Hand crafting dog collars, leads & harnesses from Biothane and Paracord.Ensuring all online orders from multiple sales platforms are made and despatched on time.Working with customers to create bespoke items, all made to measure & within specified timescales.Serving customers face to face, in Trinkety Paws partner shop, The Canine Cottage - where dogs love to shop.

- Organise workloads and staffing to ensure that store orders are Picked and Despatched on time. - Responsible for Co-ordinating staff training for use of MHE & training for internal department tasks.- Produce reports showing productivity results for individuals and the contract.- On going analysis of stock and movements required for product replenishment to fulfil orders.

- Received Award for Outstanding Customer Management 2011.- Account Management of 2 of our largest UK customers (£2.4m order value in 2013).- Integral driver of Aldi account growth from £500k in 2011 to £1.2m in 2013- Manage Team of 5 UK Ops Co-Ordinators (checking their daily WIP reports - annual value £12m).- Responsible for tracking & organising all of Igloo's Customer's Credit Claims.- Streamlined Credits Processes to resolve all customer claims within 30 days.- Stock management, Process writing and Microsoft Dynamics system super user.- Created 22 new Process documents to streamline UK Team and improve accuracy.- Training and Induction implementation.- Main contact with 3rd party warehouse in UK.- Run Microsoft Dynamics system Reports, check Sales margins, send to Senior Team.- Run weekly voided Orders report (Dynamics) to help the M.D's P.A to run financial reports. Plus continuing all other tasks in previous Sales Administrator role at Igloo.

Assisting set-up of brand new 3PL FMCG DC.- Staff Selection, Recruitment and training of all Warehouse Operatives for the depot.- Creating & implementing Procedures & setting up KPI's for the site.- Shift planning & assigning work to all Operatives.- Collate timesheets, manning hours and Payroll calculations for all 5 shifts.- Monitor staff performance in line with KPIs & Update Personnel Files.

- Organising stock migration from old depot at Brackmills, Northampton into brand new DC at Octavian Park, Wellingborough.- Managing the "small parts" pick section. - Assigning workloads to Operatives within Pick, FLT & Hygiene Departments.- Daily tasks associated with day-to-day running of Assembly Operation. - Monitoring MHE check-sheets and VORs. - Shift planning & assigning work to Operatives.- Monitoring individual Pick Rates & department KPIs.

WAREHOUSE TEAM MANAGER (2004 - 2007)- Responsible for Team of up to 72 Operatives (core Staff, all New Starters & Agency workers). - Motivating the Team and conducting 4, 8 & 12 week staff Appraisals.- Ran the Pick operation for the depot record of 90,000 cases picked in 8 hours. - Seconded to Middleton to run temporary Operation for Christmas lines for Sainsbury's (8 months).- Assisting HR with Recruitment, Selection & Interviews.- Working with Trainer Mentors to ensure New Operatives successfully complete their probation.- Reporting to Shift Manager / Operations Manager.- Running Forklift, Loading, Goods-in and Hygiene departments as required by the operation.- Re-wrote Pick Checking Procedure to improve accuracy of checks and picking.- Re-wrote First Aid call Procedure to streamline efficiency and improve response times.- Completed the "Bridge the Gap" Management Training programme.- LLOP truck driving & Order Picking of Somerfield / Kwik Save ambient goods. - Order picking with labels or using Voxware voice recognition.- Loading and Unloading pallets using PPT truck.- High Reach Truck driving & stock replenishment from reserves to floor level pick faces.- Stock Control, PI checks, system work and Pick Office work issue and monitoring.