Claim Compliance & Operational Excellence Manager with over 20 years of experience developing and implementing training programs and best practices to increase operational efficiency within the insurance and financial services industries. As a trusted advisor, I work with financial service firms and insurance agents to reduce waste, enhance team culture, and drive profitable growth. I am proud to have traveled all over the United States to teach excellence in operational management principals to insurance industry leaders during my tenure with State Farm. Developed from years of hands-on experience handling property & casualty insurance claims, I am a subject matter expert in the California earthquake and wildfire claim intricacies. During my career, I have served as the official company representative for over 50 legal proceedings. In addition to providing employees and management training, I am passionate about leveraging my industry expertise to help insurance companies improve claim outcomes. After serving as an independent consultant for the past year, I am now eager to apply my skills and knowledge within a larger organization. Let’s get connected!sandra.tatum3@gmail.com EXPERTISE: Enterprise Operations, Employee Training & Development, Management Excellence, Change Management, Project Management, Best Practice Development, Continuous ImprovementDESIGNATIONS: Associate in Claims, Chartered Life Underwriters, Chartered Financial Consultant, Associate in General Insurance, Workers Compensation Administration, Chartered Property Casualty Underwriting, Xactimate Certification II, Master Certified Special Arbitrator, Certified Property Subrogation Arbitration, Certified Special Arbitrator – Auto Liability, Certified Special Arbitrator – General Liability