• Assist new members in set-up process and understanding of is.group member guide. • “Resident expert” on is.group internal processes and marketing services• Sell dealers of the need to utilize and promote is.group catalogs to current dealers• Assist Dealer Development team with contacting prospects• Maintain the is.group website by posting regular updates, while adding and downloading files• Oracle Experience – Order Entry, Set up accounts, Account Look Up.• Currently testing new order entry and account set up applications for an Oracle Upgrade • Conducted individual member training for over 200 members to utilize the online ordering system and improve member’s bottom line• Developed relationships with individual members to assist their utilization of the cooperative and to meet the goal of member retention• Committee member of the annual is.group membership meeting Set Up Committee for 8 years • Organized, set up and worked membership booths for numerous trade shows and conferences

• Responsible for educating current and new dealers on how to utilize the Regional Distribution Center to improve sales and their profit margins• Responsible for issuing credits and returns to members• Work with data team and iStore team to solve issues with ordering procedures and items• Work with MeridianIQ (logistic company) to track shipments to dealers• Maintain the is.group by posting regular updates and adding new files

• Responsible for the recruitment of new members within my assigned regional area. Successfully opened 30 new membership accounts during fiscal year 2003• Assimilation of new members into all areas of is.group. This includes being the “point” person of contact, directing members to the proper person within the organization to ensure they understand all group offerings.• Develop and maintain relationship role with all existing members, including both field and telephone support. Determine the involvement in is.group programs and target for increasing their support of group initiatives.• Taught dealers how to use marketing tools, training, programs, and services which is.group made available to members• Conducted numerous on-site visits throughout the United States to assist promotions and inform members of support available to increase sales and profitability• Determine the existing participation in is.group programs, annual and regional meetings, and focus on those members who have not participated in meeting and/or programs with the goal of getting them involved.• Increase the direct-buy purchases by 10% with direct active promotion to members

• Responsible for local and national account setup and maintenance. • Work with the sales rep and customer directly in gathering information about their account to insure an accurate setup.• Direct contact with the customer after initial set up as issues and questions arise. • Educate and train reps on our national system. • Continual contact with all other divisions on national and local account issues. • Responsible for all reporting requests for information to the Sales Manager for salesman follow-up• Successfully completed account integration from BT Office Products National System to Corporate Express National System.

• Responsible for national account setup on National Account System. • Customer contact for set up and follow-up. Responsible for billing reports. • Train reps on National Account System forms. Successfully educated reps and office staff on the National Account System when it was introduced.• Successfully set up first million dollar account on National Account System