Sandra Trottier Email & Phone Number

Vancouver, Bc, Ca

. Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.. Supervise activities between internal and external resources, and facilitate smooth workflow for service delivery. Investigate and document root cause and provide recommendations to prevent future incident. Analyzing data and making recommendations to improve processes or procedures used by the company

. Actively worked with stakeholders to define, analyze & prioritize functional requirements. Manage project through release & sprint planning, sprint review, status meetings, daily scrum. Identified risks and provided recommendations for improvements. Performed system testing to ensure modifications meet specifications and user requirements.. Took part in production migrations and provided post implementation support

. Provide technical support to internal and end-users on software/applications. Established patterns of recurring issues and provides input to the development team. Recording, tracking and documenting problem-solving process. Guaranteeing customer satisfaction through timely and excellent customer service. Provide training to junior support members and assist with complex support issues. Work with managers to identify backlog items and fast track production issues

Vancouver

. Responsible for managing a fluctuating caseload of new and ongoing disability & life claims.. Organize, review, document and prepare decision letters.. Conduct phone inquiries and request information from hospitals, lawyers & Coroner’s office.. Interact on the telephone with claimants to inform them of the claim process, provide updates, release our findings and explain how to appeal the final decision.. Establish a positive and effective business relationship with… Show more . Responsible for managing a fluctuating caseload of new and ongoing disability & life claims.. Organize, review, document and prepare decision letters.. Conduct phone inquiries and request information from hospitals, lawyers & Coroner’s office.. Interact on the telephone with claimants to inform them of the claim process, provide updates, release our findings and explain how to appeal the final decision.. Establish a positive and effective business relationship with the claimants, financial institutions, employers, legal representatives and other parties involved in the claim. Show less

Vancouver

· Data entry of new insurance certificates into the system and generating business correspondence· Reconciling producer suspense accounts after a remittance has been processed.

Vancouver

· Successfully dealt with customer’s inquiries & complaints in a fast paced call center environment

Vancouver

· Ensuring complete satisfaction of CruiseShipCenters consultants by handling inquiries.· Managing cruiselines by entering groups, tracking space recalls & updating inventory levels.· Ensuring to maximize revenue by moving individual booking into our group allotment.

Legal Administrative Assistant Certificate

Education record