Sandra G. Ramirez

Sandra G. Ramirez Email and Phone Number

Product Owner and Senior Business and Systems Analyst @ TD
Murrieta, CA, US
Sandra G. Ramirez's Location
Murrieta, California, United States, United States
Sandra G. Ramirez's Contact Details
About Sandra G. Ramirez

As a Senior Business and Systems Analyst, I take great pride in flawlessly executing large-scale, enterprise-wide projects designed to deliver game-changing outcomes. Bridging the gap between business objectives and technology solutions, I enjoy playing a key role in delivering outcomes that positively impact end users, functional leaders, and customers. Equally important is the human element of system design, development, and implementation--helping people navigate through change to a new way of working and effectively overcoming resistance are fundamental components of my approach.With over 20 years of experience in financial business and technology, I enable business lines to capitalize on their largest strategic initiatives, evaluating opportunities to innovate and maximize systems functionality providing robust solutions, streamlining the experience while continuously striving to improve customer satisfaction and deliver product excellence. REPRESENTATIVE INITIATIVES INCLUDE:➤ Merged all investor-owned Wachovia accounts into 18+ interdependent Wells Fargo systems following acquisition.➤ Delivered $33M in annual savings and reduced 16 process steps to five with a Six Sigma solution tackling wire transfer and fraud issues.➤ Spearheaded planning, design, and development of a new imaging platform for multiple lines of business.➤ Surfaced critical business process and system functionality gaps, developed the initial backlog which necessitated a new Scrum team initiating an enterprise technology project.Weaving critical thinking and strong relationship-building skills into structured systems of best practices and planning frameworks, I account for both what is universal across initiatives as well as what is distinct.My training spans:➤ Certified Scrum Master (CSM)➤ Certified Scrum Product Owner (CSPO)➤ PMI-ACP➤ Scaled Agile Framework (SAFe)➤ Agile and Waterfall Methodologies➤ Systems EngineeringFrom discovery to requirements gathering (both functional and technical) to planning and execution, I leverage big-picture thinking to address not only the immediate need but also long-term opportunities for process automation, consolidation, and improvement.If your team could benefit from a Senior Business Systems Analyst and Product Owner with strong technical acumen, an uncanny eye for previously overlooked problems and an aptitude for aligning solutions with both technical and business needs, please don’t hesitate to connect.Please contact me at: sandra.gv.ramirez@gmail.com

Sandra G. Ramirez's Current Company Details
TD
Product Owner and Senior Business and Systems Analyst
Murrieta, CA, US
Website:
td.com
Employees:
1
Sandra G. Ramirez Work Experience Details
  • Td
    Product Owner And Senior Business And Systems Analyst
    Td
    Murrieta, Ca, Us
  • Td
    Product Owner / Senior Business System Analyst
    Td Dec 2022 - Present
    Small Business Digital Channels• Serve as Product Owner, BA and BSA in large CFPB regulatory initiative • In-depth analysis of regulation and perform extensive impact analysis to the platform and operations• Support customer-facing digital application platform serving Small Business • Facilitate requirements, design, cross-workstream sessions, data analysis and architecture proposals• Identify cross-utilization/impacts of modification to the Salesforce platform across business lines• Analysis of data mapping and integrity • Manage the Agile backlog, define stories, prioritization, identify and coordinate cross-team impacts• Partner with technology and architecture • Define future state process and technology maps• Participate in program planning, strategy, architecture and compliance workshops. Provide insight to leadership. Bank Merger: Performed merger integration planning and analysis for impending merger with First Horizon Bank• Lead functional gap analysis sessions with both organizations to document capability and operational differences in Retail Sales banking, Fraud case handling, Technical/Ops Support, Marketing IT and Contact Center• Facilitate requirements sessions for technology and data migration • Elicit operational/change management requirements to onboard new employees in new roles• Conduct preliminary analysis of Salesforce utilization across both organizations
  • North Point Appraisal
    Business Operations
    North Point Appraisal Feb 2021 - Dec 2022
    Manage office logistics, operations and processes in an interim role while caregiving.
  • Wells Fargo
    Senior Business Systems Consultant / Business Initiatives
    Wells Fargo 2019 - Nov 2020
    Embraced new challenge supporting development of a Salesforce platform for bankers and call centers.• Designed rules-based engine governing end-user capabilities for the CRM platform, enabling bankers access to over 100 cross-platform transactions • Selected to map legacy system retirement for capability integration into Salesforce. Assist business leaders in decision-making while considering capabilities, feasibility, risk and budget• Redesigned customer complaint process to reduce inefficiencies, improve tracking and accelerate resolution
  • Wells Fargo
    Senior Business Systems Consultant | Proxy Product Owner | Proxy Scrum Master
    Wells Fargo 2012 - 2019
    Transitioned to a role as lead analyst supporting requirements, design, development and implementation of a next-generation enterprise imaging platform for multiple lines of business. Bridged business and technology needs and requirements in a multi-year enterprise project as two business lines moved to a single loan origination and imaging platform, retiring many legacy systems. Used Agile and Waterfall best practices. Served as de facto Product Owner and Scrum Master. • Surfaced business and technology gaps far beyond those originally anticipated, sparking creation of a new Scrum team and development of a multi-year backlog • Coordinated across 18 Scrum teams, multiple business lines and numerous technology platforms• Partnered with Product Owner to coordinate planning (strategic, process improvement, and sprint), cross-team coordination and deployment schedule• Led comprehensive discovery sessions to capture stakeholder insights and present findings to leadership• Ensured cross-team, platform, business risks and dependencies are clearly defined and mitigated.• Delivered critical capabilities for document recognition, data capture and lifting, customer-facing digital capabilities, electronic document processing and paper document management to meet downstream partner needs and regulatory guidelines • Delivered automated solutions to reduce or eliminate manual processes in the loan origination system• Performed intake assessment to identify architecture and capability impacts • Managed data payloads, triggers and mapping of system notification files to up and downstream systems• Re-engineered technical and business processes to reduce steps, process time, redundancy, failure points • Performed design analysis to requirements to ensure deliverable meets or exceeded customer needs.
  • Wells Fargo - Home Equity Division
    Senior Business Systems Consultant
    Wells Fargo - Home Equity Division 2001 - 2012
    Worked on large, enterprise projects within the residential mortgage origination and servicing division including home equity, retail, wholesale, capital markets, investor services, home preservation, imaging and acquisitions. Led business planning, analysis, requirements gathering, systems integration, and testing to facilitate delivery of technology solutions that benefited functional teams and customers. In addition to playing a key role in the multi-year effort to integrate Wachovia into Wells Fargo, partnered with stakeholders to streamline business systems and introduce process improvements. Helped people through significant organizational transition by focusing on process improvements and creating effective communication channels. • Selected as lead analyst for investor servicing covering 18+ interdependent systems, led transition of all investor-owned accounts into Wells Fargo systems and addressed new regulatory criteria and parameters• Led end-to-end requirements gathering, design, testing, validation and implementation to introduce new insurance provider to support newly migrated Wachovia accounts. Authored requirements for both bank and vendor and managed entire process through to validation• Implemented technology bridge between both organizations for document image workflow and view capabilities• Designed and implemented electronic deposit process and architecture, delivering capability and adopted across additional lines of business• Generated $33M in annual savings, reduced 16 process steps to five, and cut cycle time 99% with a Six Sigma solution that enabled first-call resolution for wire transfer and fraud issue. • Selected as lead analyst for multi-year initiative to develop a new loan origination platform to replace multiple legacy platforms. Developed functional requirements and delivered a complex business decision engine • Developed testing strategy, perform testing, provided production support and troubleshooting.
  • Eagala
    Certified Equine Specialist - Equine Assisted Psychotherapy
    Eagala 2014 - 2020
    Partnered with a credentialed mental health professional to deliver professional experiential therapy. The EAGALA Model is a distinct approach to professional mental health and personal development services designed to empower clients through personal and physical experiences. The EAGALA Model embraces the science that humans learn best by doing. The model prescribes a hands-on approach where clients are given the space to project and analyze their situations, make connections, and find their own solutions. Since the solutions are personally experienced in conjunction with intellectual understanding, they tend to be deeper, more profound, and longer lasting. The EAGALA Model is a team approach that includes a licensed, credentialed Mental Health Professional, a qualified Equine Specialist, and horses working together with the client in an arena at all times.
  • Bank Of America - Mortgage Lending
    Application Development Leader/Senior Systems Engineer
    Bank Of America - Mortgage Lending 1993 - 2001
    Led business application development to support retail and wholesale mortgage channels.

Sandra G. Ramirez Skills

Business Requirements Business Analysis Sdlc Requirements Analysis Banking Vendor Management Risk Management Pmo Mortgage Lending Process Improvement Requirements Gathering Pmp Systems Analysis Business Process System Requirements Use Case Analysis Art Painting Drawing Reiki Oil Painting Craft Ceramics Calligraphy Animal Reiki Animal Welfare Project Management Office Editing Research Public Speaking Social Media Creative Writing Storytelling Teaching Screenwriting

Frequently Asked Questions about Sandra G. Ramirez

What company does Sandra G. Ramirez work for?

Sandra G. Ramirez works for Td

What is Sandra G. Ramirez's role at the current company?

Sandra G. Ramirez's current role is Product Owner and Senior Business and Systems Analyst.

What is Sandra G. Ramirez's email address?

Sandra G. Ramirez's email address is sa****@****ail.com

What are some of Sandra G. Ramirez's interests?

Sandra G. Ramirez has interest in Social Services, Children, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Health.

What skills is Sandra G. Ramirez known for?

Sandra G. Ramirez has skills like Business Requirements, Business Analysis, Sdlc, Requirements Analysis, Banking, Vendor Management, Risk Management, Pmo, Mortgage Lending, Process Improvement, Requirements Gathering, Pmp.

Who are Sandra G. Ramirez's colleagues?

Sandra G. Ramirez's colleagues are Jennifer Austin, Lee Ann Smith, Pamela Essien, Sarah Stellato, Stacey Mackenzie, Yvonne Torres, Ashley Lai.

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