Sandra G. Ramirez Email & Phone Number

Murrieta, Ca, Us

Small Business Digital Channels• Serve as Product Owner, BA and BSA in large CFPB regulatory initiative • In-depth analysis of regulation and perform extensive impact analysis to the platform and operations• Support customer-facing digital application platform serving Small Business • Facilitate requirements, design, cross-workstream sessions, data analysis and architecture proposals• Identify cross-utilization/impacts of modification to the Salesforce platform across business lines• Analysis of data mapping and integrity • Manage the Agile backlog, define stories, prioritization, identify and coordinate cross-team impacts• Partner with technology and architecture • Define future state process and technology maps• Participate in program planning, strategy, architecture and compliance workshops. Provide insight to leadership. Bank Merger: Performed merger integration planning and analysis for impending merger with First Horizon Bank• Lead functional gap analysis sessions with both organizations to document capability and operational differences in Retail Sales banking, Fraud case handling, Technical/Ops Support, Marketing IT and Contact Center• Facilitate requirements sessions for technology and data migration • Elicit operational/change management requirements to onboard new employees in new roles• Conduct preliminary analysis of Salesforce utilization across both organizations

Manage office logistics, operations and processes in an interim role while caregiving.

Embraced new challenge supporting development of a Salesforce platform for bankers and call centers.• Designed rules-based engine governing end-user capabilities for the CRM platform, enabling bankers access to over 100 cross-platform transactions • Selected to map legacy system retirement for capability integration into Salesforce. Assist business leaders in decision-making while considering capabilities, feasibility, risk and budget• Redesigned customer complaint process to reduce inefficiencies, improve tracking and accelerate resolution

Transitioned to a role as lead analyst supporting requirements, design, development and implementation of a next-generation enterprise imaging platform for multiple lines of business. Bridged business and technology needs and requirements in a multi-year enterprise project as two business lines moved to a single loan origination and imaging platform, retiring many legacy systems. Used Agile and Waterfall best practices. Served as de facto Product Owner and Scrum Master. • Surfaced business and technology gaps far beyond those originally anticipated, sparking creation of a new Scrum team and development of a multi-year backlog • Coordinated across 18 Scrum teams, multiple business lines and numerous technology platforms• Partnered with Product Owner to coordinate planning (strategic, process improvement, and sprint), cross-team coordination and deployment schedule• Led comprehensive discovery sessions to capture stakeholder insights and present findings to leadership• Ensured cross-team, platform, business risks and dependencies are clearly defined and mitigated.• Delivered critical capabilities for document recognition, data capture and lifting, customer-facing digital capabilities, electronic document processing and paper document management to meet downstream partner needs and regulatory guidelines • Delivered automated solutions to reduce or eliminate manual processes in the loan origination system• Performed intake assessment to identify architecture and capability impacts • Managed data payloads, triggers and mapping of system notification files to up and downstream systems• Re-engineered technical and business processes to reduce steps, process time, redundancy, failure points • Performed design analysis to requirements to ensure deliverable meets or exceeded customer needs.

Worked on large, enterprise projects within the residential mortgage origination and servicing division including home equity, retail, wholesale, capital markets, investor services, home preservation, imaging and acquisitions. Led business planning, analysis, requirements gathering, systems integration, and testing to facilitate delivery of technology solutions that benefited functional teams and customers. In addition to playing a key role in the multi-year effort to integrate Wachovia into Wells Fargo, partnered with stakeholders to streamline business systems and introduce process improvements. Helped people through significant organizational transition by focusing on process improvements and creating effective communication channels. • Selected as lead analyst for investor servicing covering 18+ interdependent systems, led transition of all investor-owned accounts into Wells Fargo systems and addressed new regulatory criteria and parameters• Led end-to-end requirements gathering, design, testing, validation and implementation to introduce new insurance provider to support newly migrated Wachovia accounts. Authored requirements for both bank and vendor and managed entire process through to validation• Implemented technology bridge between both organizations for document image workflow and view capabilities• Designed and implemented electronic deposit process and architecture, delivering capability and adopted across additional lines of business• Generated $33M in annual savings, reduced 16 process steps to five, and cut cycle time 99% with a Six Sigma solution that enabled first-call resolution for wire transfer and fraud issue. • Selected as lead analyst for multi-year initiative to develop a new loan origination platform to replace multiple legacy platforms. Developed functional requirements and delivered a complex business decision engine • Developed testing strategy, perform testing, provided production support and troubleshooting.

Partnered with a credentialed mental health professional to deliver professional experiential therapy. The EAGALA Model is a distinct approach to professional mental health and personal development services designed to empower clients through personal and physical experiences. The EAGALA Model embraces the science that humans learn best by doing. The model prescribes a hands-on approach where clients are given the space to project and analyze their situations, make connections, and find their own solutions. Since the solutions are personally experienced in conjunction with intellectual understanding, they tend to be deeper, more profound, and longer lasting. The EAGALA Model is a team approach that includes a licensed, credentialed Mental Health Professional, a qualified Equine Specialist, and horses working together with the client in an arena at all times.

Led business application development to support retail and wholesale mortgage channels.