Sandra G. Ramirez Email & Phone Number

Murrieta, CA, US

• Small Business Digital Channels
• Serve as Product Owner, BA and BSA in large CFPB regulatory initiative
• In-depth analysis of regulation and perform extensive impact analysis to the platform and operations
• Support customer-facing digital application platform serving Small Business
• Facilitate requirements, design, cross-workstream sessions, data analysis and architecture proposals
• Identify cross-utilization/impacts of modification to the Salesforce platform across business lines

Manage office logistics, operations and processes in an interim role while caregiving.

• Embraced new challenge supporting development of a Salesforce platform for bankers and call centers.
• Designed rules-based engine governing end-user capabilities for the CRM platform, enabling bankers access to over 100 cross-platform transactions
• Selected to map legacy system retirement for capability integration into Salesforce. Assist business leaders in decision-making while considering capabilities, feasibility, risk and budget
• Redesigned customer complaint process to reduce inefficiencies, improve tracking and accelerate resolution

• Transitioned to a role as lead analyst supporting requirements, design, development and implementation of a next-generation enterprise imaging platform for multiple lines of business. Bridged business and technology.
• Surfaced business and technology gaps far beyond those originally anticipated, sparking creation of a new Scrum team and development of a multi-year backlog
• Coordinated across 18 Scrum teams, multiple business lines and numerous technology platforms
• Partnered with Product Owner to coordinate planning (strategic, process improvement, and sprint), cross-team coordination and deployment schedule
• Led comprehensive discovery sessions to capture stakeholder insights and present findings to leadership
• Ensured cross-team, platform, business risks and dependencies are clearly defined and mitigated.

• Worked on large, enterprise projects within the residential mortgage origination and servicing division including home equity, retail, wholesale, capital markets, investor services, home preservation, imaging and.
• Selected as lead analyst for investor servicing covering 18+ interdependent systems, led transition of all investor-owned accounts into Wells Fargo systems and addressed new regulatory criteria and parameters
• Led end-to-end requirements gathering, design, testing, validation and implementation to introduce new insurance provider to support newly migrated Wachovia accounts. Authored requirements for both bank and vendor and.
• Implemented technology bridge between both organizations for document image workflow and view capabilities
• Designed and implemented electronic deposit process and architecture, delivering capability and adopted across additional lines of business
• Generated $33M in annual savings, reduced 16 process steps to five, and cut cycle time 99% with a Six Sigma solution that enabled first-call resolution for wire transfer and fraud issue.

Partnered with a credentialed mental health professional to deliver professional experiential therapy. The EAGALA Model is a distinct approach to professional mental health and personal development services designed to empower clients through personal and physical experiences. The EAGALA Model embraces the science that humans learn best by doing. The model.

Led business application development to support retail and wholesale mortgage channels.