Sandra Chege Email & Phone Number

Nairobi County, Kenya

Nairobi, Kenya

• Driving successful operational and service excellence for the international banking and payments business unit
• Leading the team tasked with delivering comprehensive support services including risk and compliance, product development and marketing communications for Equity Bank's international banking and payments division.
• Strategically managing a 24/7 customer support call centre that is tasked with delivering seamless service delivery for cross-border payments and diaspora customer segments.
• Spearheading and exceptional customer experience culture by optimising processes and implementing monitoring frameworks
• Cultivating seamless service delivery across the unit and organization by enhancing processes, building innovative solutions to resolve common client/partner pain points
• Guiding the team in driving business performance through strategic marketing and product development, significantly contributing to increased revenue.

Nairobi

• Cultivated partnerships with external stakeholders/partners of the institution to develop and projects within the remittance space that enhanced service delivery, reduced cost and increased efficiency.
• Aligned project goals with the organization's strategy, increasing overall organizational efficiency.
• Led cross-functional teams across subsidiaries in the successful execution of complex projects, ensuring project delivery within defined timelines.
• Successfully managed and delivered a portfolio of projects, resulting in an improvement in the efficiency of cross-border payment processes.
• Achieved an increase in the volume of remittances processed, contributing to an additional revenue.

Nairobi

. Successfully identified and addressed strategic business needs, resulting in improvement in operational efficiency across key bank units including Credit Risk and administration, SME and Retail banking.. Developed and implemented communication and change management programs, leading to a increase in successful initiative adoption.. Played a key role in.

Nairobi

• The Growthcap project was an initiative designed to build capacity within the Kenyan SME financial sector to provide tailored financial solutions for the SME sector - this was done through the provision of focus.
• Championing the Growthcap project agenda, by catalysing fundamental improvements in the capacity of financial institutions.
• Established and nurtured strategic partnerships with private sector, development partners and market actors, resulting in an increase in collaborative initiatives with financial services space.
• Cultivated relationships with government bodies, regulators, and donor organizations, that led to a rise in project impact and funding.
• Facilitated capacity-building efforts such as training, contributing in an increase in financing solutions available to SMEs through facilitated partnerships.
• Enabled financial institutions to provide more targeted financial services, resulting in an increase in SME clients.

Nairobi

• Spearheaded comprehensive internal compliance audits across diverse bank units, ensuring meticulous adherence to regulatory guidelines and proactive risk identification.
• Orchestrated impactful training sessions on anti-money laundering and sanctions policies, elevating staff awareness and fostering a culture of compliance.
• Provided pivotal advisory services, guiding the bank on compliance and regulatory matters, instrumental in upholding industry regulations.

Nairobi Kenya

• Delivered seamless executive and administrative support, ensuring the efficient operation of the consumer banking director's office.
• Spearheaded clear communication strategies, enhancing performance monitoring across 119 branches with over 1500 staff members.
• Catalyzed executive leadership in driving performance enhancements, instilling operational excellence, and optimizing decision-making through insightful data analysis.
• Streamlined communication channels, fostering transparency and collaboration to empower data-driven decision-making.
• Optimized branch performance, playing a pivotal role in achieving organizational objectives.
• Provided indispensable support to key leadership personnel, contributing significantly to the success of strategic initiatives and day-to-day operations.

Master Of Science (Msc), International Business

Bachelor Of Arts (B.A.), Economics And Law

Certified Expert Sme Finance, Accounting And Finance, Certfificate