Sandra Waller, Capm Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Redmond, Washington, Us

New York, New York, Us

Manage a $5M operating budget for optimal allocation and financial performance. Partnered with the IT team to develop and document processes to bring accuracy, consistency, and accuracy to the IT inventory program. Managed project to deliver IT services at the new Wholesale Showroom on time and within budget. Spearheaded project consolidating store VoIP phones bringing into E911 compliance reducing costs by 20%

New York, New York, Us

IT PM - delivering IT services to stores, both new and retrofits. Developing & documenting IT process documentation. Performed comprehensive audit of cellular expenses and usage resulting in over 60% annual savings.

Redmond, Washington, Us

Deliver and deploy network and phone circuits to Brick and Mortar stores on time and under budget. Gather and analyze data from carriers to employ cost-effective solutions for new circuit options to accommodate the needed increase in bandwidth ensuring quality customer experience.• Secured 22% reduction on upgrade to 1 GB burstable circuit from the contract in force at the time, estimated annual savings of $533K and 30% reduction in helpdesk tickets.• Solved complex customer problem around cellular service broadcasting in London Flagship store under local guidelines.• Upgraded bandwidth from 100MB to 1 GB service in all retail stores, leveraging carriers and local partners for on-site installation to reduce costs and land 13% under project budget. • Identified new solution at NY Flagship store reducing circuit costs by $252K (74% per year) while future proofing the store with increased bandwidth. • Partnered with cross-functional teams to port store phone numbers to new IPFlex service, saving over $200K per year.• Developed self-service Power BI portal to present retail network data, switching from an email & spreadsheet model to a single source of circuit and IP information

Redmond, Washington, Us

Innovative and results-focused Technical Project Manager, delivering new circuits to Microsoft Stores and managing Store Retrofit Projects. Communicate timelines and resource requirements to leadership and manage milestones from project inception through completion. Managed carrier relationships and committed service levels to provide quality service and ensure effective carrier performance.• Analyzed data to determine optimal bandwidth requirements for quality store experience.• Monitored and solved network incidents to meet operation level agreements.• Audit carrier billings to ensure accuracy and cost savings.• Upgraded Store APs for upgraded wi-fi experience.

E-Learning

Redmond, Washington, Us

Finance Project Manager, RSIT Business Management Office (BMO) 2015 - 2017 Microsoft, Retail Stores IT (Bluehawk Consulting), Redmond, WAPresent leadership with monthly finance reports to keep them in-the-know about key areas and flag future issues. Review and update processes for more efficient operations. Initiate fluid communication between leadership and functional groups to build relationships. Month end close.• Avoided over $100K in unnecessary license purchases by performing license audit• Forecasting and analytical modeling identifying potential budget overruns• Allocate costs to various store types to provide accurate costing and stores profit and loss (P&L).• Process improvement & implementation as consolidated financial & procurement functionsBusiness Analyst, Retail IT Operations 2011 - 2015 Microsoft, IT Operations, Retail Technology Group (LG Consulting), Redmond, WAAlign managed services and other personnel resources with business requirements. Reviewed contracts for accuracy and compliance with company policies. Manage the billings for vendors and support contracts. Maintain software license inventory for compliance and to ensure uninterrupted services to department. Present leadership with monthly business reports to keep them in-the-know about key areas and flag future issues. Develop FY forecast models.• Implemented auditing mechanisms to resulting in cost avoidance across multiple avenues • Established purchase order management process for due diligence across multiple business areas• Reviewed contracts for accuracy and to ensure compliance with company policies• Drove project to identify and reduce costing errors resulting in 7% savings in an annual $6M Telco budget• Rate card development for IT services