Sandra Waters Email and Phone Number

End Client – Change HealthcareContributed as a Business Analyst in a software enhancement project• Facilitated requirements gathering sessions• Developed user stories in Jira• Performed requirement management, story grooming, schedule management• Provided continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization

End Client – Centers for Medicare and MedicaidHelped drive successful operation of Unison’s PRISM ERP product suite delivering high quality advisory and support services to CMS• Oversight of daily operations of the PRISM procurement system• Led sprint planning and backlog refinement meetings• Implemented a KANBAN board for tracking tasks• Understand client’s business objectives and help to achieve their goals• Use SQL to develop custom reports in an Oracle database

End Client – Centers for Medicare and MedicaidContributed as a Business Analyst in a new development initiative that validates whether a practitioner or medical facility was eligible to receive CMS payments• Conduct JAR sessions for Centers for Medicare and Medicaid clients• Document BRD and user guide• Develop screen mockups• Requirements management using JIRA• Defect management using JIRA• Develop business case, use case, test case and user stories

End Client – Social Security AdministrationProvided leadership to a cross-functional team on a multi-year $5 million project for modernization of the test data management system, a critical piece of the infrastructure responsible for managing and validating social security benefits in an Agile environment• Lead BA of team consisting of 14 business analysts and developers for the Social Security Administration• Tracked, measured, reported and communicated project status, costs, performance issues and risks• Maintained internal process documentation• Provided continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization• Reviewed project status reports and action item logs to identify issues; address risks and concerns directly with project stakeholders or action item assignees or raise them to the attention of senior management for further direction• Facilitated a project management network to provide a vehicle for learning opportunities and sharing project management experiences• Supported standard management reporting processes and metrics throughout the delivery/product organization by creating templates, role aids and other materials and produce reporting packages as required• Develop Release Plan

• Test team lead of 7 BA testers• Led UAT testing effort• Balanced workload of testers• Developed testing business process• Developed testing templates and artifacts• Provide Project Management support • Provided Gap Analysis of Business Requirements Document and Project Work Statement• Rated vendor OTS solutions for DBQ Automation and Examination Management projects• Performed User Acceptance Testing of VBMS system• Developed Test Cases• Updated Business Test Plan• Performed defect testing of VBMS system• Updated the master schedule using MS Project• Identified risk to VBMS project• Developed and maintained risk list

Business Requirements gathering Created Business Requirements documents for External CustomersCreated Project Requirements documentsDevelopment of test plan and test casesDefect tracking using JiraCreated and maintained the Requirements Traceability Matrix (RTM)Developed software requirements specification in a Java environmentPerformed QA testing of application enhancementsUpdated User Guide with application changesDeveloped scope documents and proposals to present to customersData validation of Oracle database using MySQL

Gathered business requirements from external customers for printed output and electronic delivery via email and web-hosted outputDocumented business requirements for customer review and approval of custom communications deliveryCreated Business Requirements documents for External CustomersCreated Project Requirements documentsDocumented detailed technical design specifications for use in application developmentReverse engineered COBOL applications in production to develop business requirements and technical design specifications documentsPerformed Quality Control verification customer test data for completeness and accuracyPerformed Quality Control review of deliverables Developed test plan and test casesDeveloped data flow diagrams using VISIO

Full systems development life-cycle support including requirements capture, business and technical analysisDeveloped system detailed (functional) design specifications in a WebSphere application environmentPerformed Business Process Modeling of the Third Party Claims Submission processEngaged in data architecture activities utilizing IBM RSA UML data modeling software, responsible for writing business requirements, acted as liaison between business units and technical unitsLed analyst team, assisted with managing assignment distribution, and completionDeveloped business process flow diagrams using VISIO Managed requirements using Mercury Quality CenterPerformed defect tracking using Mercury Quality CenterMaintained documentation using MKS document management and versioning softwareDeveloped and maintained data mapLed design walkthrough of business requirements and application design with both business and technical stakeholdersProvided general status reportingDeveloped test case scenarios and expected outcomes in Mercury Quality CenterDeveloped test plans, specify Test Suite Structure in Mercury Quality CenterDeveloped Use Cases with StakeholdersArranged, led, and documented JAD sessions Problem/issue resolutionCreated UAT test plans and test cases Created and maintained the Requirements Traceability Matrix (RTM)Adhered to the CMMI Level 3 standards for documentationConverted MS Word documents to XML for storage in the repository

Provided technical support for the ERP system in a manufacturing environmentDeveloped system detailed (functional) design specificationsPerformed Business Process Modeling of existing manual processes to be automatedDeveloped applications to automate manual processesGathered business requirementsCreated Project Requirements documents for management review and approvalCreated Functional Requirements documents for developers Acted as liaison between business units and technical unitsDesigned, developed and implemented system modifications using RPGDeveloped test cases and performed UATDeveloped user documentation and provided user trainingResponsible for trouble-shooting application issues in the production environmentProvided on-call support in a 24-hr installationDeveloped and executed system conversion applicationsDeveloped ad-hoc reportsGenerated and verified product recall reports for the FDACreated screen mockups and prototypesImplemented a COTS scheduling application

Provided technical support for the JD Edwards ERP systemDesigned, developed and implemented custom modifications to the JD Edwards ERP system using RPGResponsible for writing functional business requirementsInstalled new releasesConfigured software featuresConducted hands-on training courses to JD Edwards business partners at the JD Edwards training facilityDeveloped application programs using the JD Edwards CASE tools feature