Sandra Williams Email and Phone Number

Responsible for the oversight of multiple projects supporting diverse business units and technologies • Monitor instructors during classes for accurate information to the user. • Manage/resolve SAP/ARIBA/CLM system issues from business end users. • Enforce corporate SAP/ARIBA/CLM standards and best practices in use of applications.Training and DevelopmentResponsible for developing the knowledge and skills of the company’s workforce. Ensuring the company has a workforce that can meet its current and future business objectives, and deliver quality products and services that meet or exceed customers’ need. Developing skills and helping individuals reach their full potential and making it easier for companies to attract and retain a quality workforce. • Instruct Train the Trainer classes. • Deliver/Instruct SAP Navigation classes twice a month to 30-40 participants for functional end users training in classroom environment in addition to providing one on one training. • Maintain uPerform training materials.• Developed Job Aids, eLearnings, documented and maintained SAP (ERP) courses in uPerform.• Worked closely with the FMM/TOMI Project team ensuring that training documents are loaded in uPerform, develop courses, job roles are in LMS and LMS Administrator.• Support and Maintain the ARIBA/CLM Organization Structure.• Update/maintain Training Database on a daily basis.• Process ARIBA/CLM forms in a timely manner for access.

Training, coordination, analyzing interpretation, creation, and modification of data in SAP.• SAP training instructor for new users of the material data.• Generate records and respond to customer inquiries/feedback using database tools and documented best practices in order to provide and improve service performance.• Prepare monthly statistical progress reports using Access Database.• Customer Service, data entry, problem solving coordination and modifying documents.• Coordinator in a support desk role to resolve issues related to the SAP material master and source list.

Responsible for the procurement and movement of all parts required for hangar ShortagesCoordinated Aircraft Maintenance Technicians in ordering, using Illustration Parts Catalog (IPC) on determining aircraft material effectivity. • Researched of shortages with repair shop, shop coordinators, inventory analysts.• Customer Service, research and resolving issues using GEM, MIRS, and DBMS system.• Ordered parts through SAP and originate shop orders (GEM) for in-house repair.• Provided parts support to hangar maintenance and line maintenance to ensure aircraft ready times are made.• Sourcing parts through approved suppliers, verifying certification paperwork, creating purchase orders, and arranging transportation after purchase. • Coordinating/originating paperwork for aircraft, engine, NHA, and Kit robs to support Hangar and Line Aircraft.• Supported of all aircraft and component configuration issues as called out in all aircraft maintenance technical manuals

Responsible for warehousing and distribution of aircrafts parts and related material withinlogistics operation.• Ensure inventory accuracy, shipping, receiving, binning, and verifying information for accurate documentation. • Operate warehouse equipment • Utilize SAP and Microsoft Office Applications in performing day to day tasks.• Customer Service, data entry for expediting part to various stations.