Sandra Windey Email & Phone Number

Ghent, Be

Gent

A "cul-de-sac" is French for a dead end street, but... not all dead-end streets are cul-de-sacs, meaning that we can find our turn if we are making use of our capacities.The more we learn, the more we will be clever to expand our thinking and to move forward in our professional life.©myself

Nieuwkerken-Waas

Massages als therapeutische ondersteuning aanbieden bij mensen die hieraan nood hebben en dit in een tijdperk waar veel spierziekten (recent erkende 'fibromyalgie') mensen belemmeren in hun dagelijkse activiteiten. Mijn missie is om naar de klant toe te komen en in zijn/haar vertrouwde comfort zone een massage aan te bieden. Massage zorgt voor een beter verloop van de stofwisseling: — Stijgende 'toevoer' van (zuurstof = O2) en voedingsstoffen — Grotere 'afvoer' van afvalproducten — Post-activiteitsmassage (interessant na blessures en revalidatie bij de kine) Tenslotte is iedere mens die aan zijn welzijn wil werken welkom bij me voor het complete aanbod: - RELAXATIE MASSAGE = Zweedse massage - HOTSTONE MASSAGE (verwarmend en zeer rustgevend in combi met gewone massage) - SPORT MASSAGE - VOETREFLEXOLOGIE (=meer info op aanvraag)Specialiteiten:Orthomanipulatie, Etherische olie, Hotstone massage, Voetreflexologie, Sportmassage, Relaxatie massage

▪ First line call taking (validation caller, analysis and troubleshooting of the reported issue)▪ Searching for previous solutions to an incident▪ Fast logging in Peregrine Service Center, Service Center and SM9▪ Monitoring and managing the customer account email inbox▪ Continuous checking loopbacks in queus▪ Re-assignment tickets within SLA▪ Providing answers from our knowledge base▪ Dealing with severities procedures (keeping all parties involved notified within SLA)

Antwerp Area, Belgium

▪ updating the documentation process elaborately for the account to be supported▪ setting up instant trainings explaining process changes or remediations▪ analysis of escalations hence appropriate actions to improve where necessary▪ analysis of CSI reports▪ implementing new suggestions for improvement on analysis▪ preparing monthly metrics reporting on incident escalation flow status ▪ participating in MMLs with global HP as to discuss metrics and improvement plans▪ creating powerpoint presentations for training purposes or as an assistant in meetings▪ checking the knowledge base for adaptation of processes if necessary

Sint-Niklaas, Belgie

Check out website : http://san14.wix.com/sancovert▪ Reselling (direct sales) health care products for face and body, perfumes, animal care, aloë vera▪ Coaching

Puurs

▪ Started on the Customer Services department ► especially taking orders for Belgian & Luxembourg market which were coming in by phone▪ Moved to the Export's Department ► calculating/managing forecast for different customers ► responsible for French and American intercompany customer (order processing on a daily basis, making sure that every day the trucks could leave by coördinating with the warehouse for picking and shipping) ► part of taste panel for new product releases (evaluation of texture and taste, triangle tests) ► coördinating new releases with the printing office ► prospection ► assisting the export's manager in setting up pricing ► monthly sales reporting

▪ Keeping the archive of all records (order administration) up-to-date▪ Data processing and managing forecast vs current stock in AS/400 (mainframe)

▪ Front desk receptionist FR/DU/ENG▪ Strong administrator skills and communicative skills as to greet/receive guests▪ Assisting marketing (setting up mailing lists)▪ Assisting accountancy department (accreditation)▪ Assisting after sales (treating complaints)▪ Checking lists from different origins (confidential and non-confidential)

Bachelor'S Degree, Office Management And Modern Languages

Tolk-Vertaler / Vertaler-Tolk

Translator English/French - 1 year only