Enrolled Agent Resolution Manager
CurrentWork with case managers and support staff to help resolve tax issue for our clients. Review detailed financial information and analyzed client’s financial condition to determine their ability to pay. Identify and relay relief programs and qualified resolution options for clients. Work with federal and state agencies to execute settlement agreements and to establish compliance and resolution. Establish and maintain positive client experience by effectively communicating and educating clients on the resolution process and advising them on future strategies on how to maintain financial wellbeing.• Work on complex accounts on high net worth/high liability clients• Effectively negotiate partial pay installment agreements, CNC’s and full pay IAs• Work on underreporting and audits issues• Specialize in accounts assigned to aggressive collection agents