Sandra Young Email & Phone Number

Charlotte, North Carolina, United States

• Responsible for system administration and management of software and hardware systems across the organization to meet user needs
• Continuously working in a multi-client environment
• Managing the effective running of IT systems to ensure user availability.
• Proposeing and defining improvements to service delivery to meet the requirements of the organization.
• Developing and implementing business continuity plans in conjunction with colleagues in order to ensure the continued availability of IT systems to all stakeholders

• Provided a single point-of-contact for customers, ensuring that the end–to–end customer experience is positive, consistent, and high quality.
• Provided 24/7 support covering the monitoring, patching, and performance tuning of all mission-critical production, test, and development infrastructure for key customers. Ensured high levels of availability and.
• Planed and organised daily workload for the team. This includes managing time effectively between technical support and project delivery
• Responsible for the management of all issues assigned, ensuring that the status and history of issues are monitored, updated, and closed on completion.
• Responsible for providing specialist second line expertise, guidance, and support for a range of IT solutions.

Dayton, Ohio Area

• Provided technical support for variety of systems.
• Prepared reports and documentation for ongoing projects and routine service calls.
• Installed new systems components.
• Repaired and replaced components as needed.
• Assisted senior engineer in working on large scale installation and upgrades.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Master Of Science - Ms, Computer Science